Do not take any jobs in the customer engagement role. Ever.
1. They pride themselves on an ownership/accountability mentality- but everyone is so quick to throw you under the bus to meet their metrics and to make themselves look better.
2. Their metrics program recommend that you leave crappy notes for the next advocate when the person calls in again and when you ask the previous advocate about it, they will get defensive and pawn their inability to put actual sentences off on you, but hey! You used your phone time to the best of your availability.
3. It is a literal mess. Expect you to pick up the pieces everywhere from every department. You are responsible for researching why people don’t actually do their jobs in other departments, ask them about it and get a snarky answer from them because they have no people skills, and you get rated negatively for the customer experience and will be told that you need de-escalation training.
4. The department has the highest turnover rate more than any company I have ever worked for and they say it’s one of the “best places to work”, which is true if you want to work with entitled early 20 somethings who know everything and have no previous experience but in partying.
5. Expect to do the work of 2 departments but only get paid the bare minimum because they think you don’t know any better.
6. You will feel like you don’t matter. The team leads will be the best things to ever walk the earth and will only help you when they want to. Their “knowledge” is useless and are completely rude and never want to help. Everyone knows this but doesn’t want to say anything.
