Pros
Co-workers are really kind, decent pay, and benefits. Mon-Fri schedule. Remote job
Cons
There is a lot of disorganization within the company. From training, job resources (KB),all the way to WFM scheduling. It is so chaotic it's hard to keep up. They can't decide how to schedule employees so one day you're on phones all day, one day on emails all day, one day you're all over the place. The training program doesn't really prepare you for the job. You go through a lot of modules in training, a lot of them are self paced, so you read a lot of information. However, you find once you're out on the floor that the information is irrelevant as you're answering so may different questions not covered in training. To be completely honest, it is overwhelming
