Gusto reviews

Dealing with frustrated customers is tough at times. Not Gusto’s fault, just know this is still a customer facing role and you are talking to many customers a day. Not everyone is going to be pleasant. I will say majority are great but obviously you will have a rude customer here and there.

Low pay for the daily work you do. This company heavily micromanages the employees. Management just cares about if you get on the phone with the customer rather than actually assisting them. Turn over rates incredibly high. Benefits are all screwed up. They don’t train you for what you need to actually know, 6 weeks of training and nothing good came out of this. convinced WFM does nothing but micro manage. They say you get a balance of multiple duties a day but your schedule is constantly changing and 99% will be on the phone. There’s so much more I could go on about but just to keep it short, don’t work here. It sucks and a lot of people who currently work here hate it including myself.