Pros
Work from home some paid holidays
Cons
You will be over worked and under paid. You will have mandatory overtime at the beginning and end of the year. You will not be able to take off any days from november-february. They advertise unlimited Pto but it is actually not unlimited, it is capped so you will most likely have to use sick time when in reality they could just have one pto policy to make things more realistic. They reel people in with their overly positive company culture. The have a performance payment plan p1-p6 but the p1s have to do all levels of work in order to meet the unattainable metrics that they have in place without ever getting a raise. When hired you are told about a job that will be totally different from what you are actually doing. Massive backlogs, too many different teams with different permissions so customers get passed around until they are not helped at all. Micromanagement is at an all time high here. If you do not act, do, think, or talk like them you will get treated differently. Very culty. Imagine walking into a burning building but no one is trying to get out or put out the fire, instead they are smiling like nothing is wrong. They ask the employees for feedback on gustofieds etc. but it seems as if they do not even take it serious and will act as if nothing is wrong. They will instead find a way to put the blame on you. This job was a nightmare. I am big on mental health and if you care about your sanity and well being I would not recommend this job.
