Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,205 reviews left anonymously by employees. This rating has been stable over the past 12 months. 45% of employees would recommend working at Gusto to a friend and 45% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Customer Success Manager (9)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 138 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 120 reviews)); "Everyone is friendly" ((in 30 reviews)); "Great people and teams" ((in 30 reviews)); "Great work life balance" ((in 25 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 55 reviews)); "Poor leadership and company culture" ((in 41 reviews)); "Data Science has a reputation for good managers." ((in 39 reviews)); "Saying training is poor is being generous." ((in 28 reviews)); "Upper management does not care." ((in 23 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,118 total reviews)

Joshua Reeves

51% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.2

Culture & values

2.9

Career opportunities

2.6

Senior management

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

May 27, 2025

Make the best of it

Payroll specialist

Recommend

CEO approval

Business Outlook

Pros

Coworkers because you can meet great friends

Cons

Pay, advancement, they say they are a company for the people and use to be but now they are your typical company.

3.0

May 27, 2025

Not the worst, not the best

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great people and culture. Good benefits. The product is east to use.

Cons

The pay is not competitive, there is not much career growth potential, leadership seems out of touch with the teams. The sales orgs are a grind and expect a high volume of calls/dials every day, metrics change constantly and are not really that attainable. A very micro-management style. Company is focused on an IPO so they only care about growth, growth, growth. Every single call needs to be an upsell, no relationship at all with customers. Support team is horrible and biggest complaint from customers - makes it really difficult to sell with mad customers.

2.0

May 21, 2025

Another company ran by inept management making customers and employees frustrated

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Co-workers Remote Friendly A great gig if your not in customer service

Cons

Poor training, Lack of accountability from Upper management, and Growth opportunities are limited and non-existent for CS reps. A Strict PTO policy, Metrics, and QA are arbitrary. Pay is terrible for the amount of work you will be doing

Viewing 139 - 141 of 1,118 Reviews

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Service TM/ Liner/ Cashier

Gusto

Gusto reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Make the best of it

Not the worst, not the best

Another company ran by inept management making customers and employees frustrated

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