Gusto reviews

Micromanagement- Work force management can get frustrating. If you are not on queue for whatever reason they will tag you in the group chat where everyone can see. you have to literally announce what you are doing each time you are not in queue. There could be better ways of handling this. Terrible work life balance- It is impossible to meet your metrics without working overtime. During your shift you will be on phones pretty much all day leaving no time to breathe or work on email cases which start to accumulate in your personal queue. The only way to work on them is by doing overtime. Call center environment- This is really just a glorified call center. The company does have cool benefits but its really not worth it for the amount of stress and work you do. Low Pay- for the amount of work that each rep does the pay is very low compared to similar roles at other companies. Many of the tenured people are leaving Gusto and this tells you something. It is very draining to have to answer back to back calls dealing with angry customers all day. It's taking a mental toll on the employees.

A LOT! 1. They took away the fly away program which was worth over 1k and now only offered $250 despite the company has been doing very well during the pandemic. 2. I can't speak for other teams, but for my team, they didn't really promote within. Instead of hiring some of the best teammates to be PEs, they would rather hire someone outside the organization who has zero knowledge about our work. 3. Underpay job. The pay doesn't even reflect the quality and workload that we have. If you have done the research, you will find out the competitors offer much higher pay for the same job. 4. Lack of transparency and communication. A lot of decisions made simply lack of transparency and communication. I asked about how the new metrics came from or were calculated and no management can even answer my question and they just went live one day without any announcement. 5. For my team, almost all of the tenured members left within this year which can speak a lot of things and of course the management doesn't care because they can always train some newbies.