- Created an environment where we only saw success for X amount of years. Where there’s been some downturn of late, we don’t have the resilience (in certain areas) as an organisation to deal with it.
- Our function work incredibly hard, but it isn’t consistent across other areas. Naturally our team should feel more pressure (due to the nature of the work), I wouldn’t expect complete parity, but it’s wildly disproportionate and needs to level out.
- Feels like management struggle to make decisions and stick with them. It’s ok not to have a perfectly clear ‘10 year strategy’, and the business need to accept that retail is volatile, but having clarity for 3, 6, 12 months would be beneficial so we can plan better. It’s also ok to put our hands up and say, we got that wrong, or we’re going to change direction.
- The business is simply too big, we don’t need the number of employees, functions and organisational complexity. Simplify it.
- There is a boys club, but it’s not where it once was, it now sits across the individuals that don’t actually have that much responsibility anymore, but are still here because they’re liked by leadership.
