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      H&M

      Part of H&M Group

      Engaged Employer

      H&M reviews

      3.5

      61% would recommend to a friend

      (17,387 total reviews)
      avatar

      Daniel Erver

      63% approve of CEO

      46% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.3

      Work/Life balance

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      H&M has an employee rating of 3.5 out of 5 stars, based on 17,387 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      17K reviews
      2.0
      Jan 24, 2019

      Make sure you have a good trainer.

      Visual merchandiser
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Great Pay *Great Benefits *Great Store Manager *Worked at a Flagship location in downtown Chicago * I loved visual merchandising and working with the product * Most the staff was great.

      Cons

      *Training was not what expected. My trainer lacked the ability to explain things clearly. He would make you feel like an idiot if you didn't know something. Couldn't go to him for guidance without a negative response. He wasn't thorough on certain things, and he expected me to know things he never trained me on. He didn't lead by example and lacked the skills needed to successfully train staff. This made my experience stressful and often caused me to struggle on the job. I went from loving my job to absolutely dreading it because of my trainer.

      2.0
      Nov 2, 2018

      Good for a foot in the door in call center industry, terrible for long run

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Will hire literally anyone for call center reps, even with no relevant experience. This can be a great start for someone looking to enter the industry. Vacation and sick time are reasonable as well.

      Cons

      Turnover is RIDICULOUS because they hire high school students, teens, people who they can lowball in terms of hourly rate. They call of constantly, very few career minded agents in this call center. The DRAMA, GOSSIP, and FAVORITISM are an absolute nightmare. It can really feel like high school. They lure you in with the semi decent benefits, but pay/compensation is nothing compared to other Chicago contact centers, and you are lucky to get a 25 cent raise a year. Even taking on a new role/responsibility isn't likely to get you anything more - maybe an extra 1$ per hour if your lucky. NO WORK LIFE BALANCE. AT ALL. Schedules constantly change, they are open 24 hours. Micromanagement is constant - you will never be left alone to simply do your job. Out of the 3 call center jobs I've had, H&M is by FAR the worst.

      3.0
      Jul 28, 2018

      Death of H&M

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      In previous years there was a great deal of opportunities for professional development, travel, and work/life balance.

      Cons

      The organization is currently struggling to adapt to shifting consumer patterns along with how upper management is “leading” their teams.

      Viewing 46 - 48 of 17,387 Reviews
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      ReviewsH&M reviews

      Glassdoor has 21,534 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.