Is H&M a good company to work for?

H&M has an overall rating of 3.5 out of 5, based on over 21,553 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at H&M to a friend and 46% have a positive outlook for the business. The best reviews about H&M have been left by employees working as Full Time Sales Associate , Cashier and Project Manager .

Does H&M pay their employees well?

According to anonymously submitted Glassdoor reviews, H&M employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at H&M. This rating has been stable over the past 12 months.

How satisfied are employees working at H&M?

61% of H&M employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated H&M 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at H&M?

Sales Associate (3151) , Sales Advisor (3001) , Part-time Sales Advisor (1152) , Sales Assistant (924) , Department Manager (921) , Visual Merchandiser (837) , Retail Sales Associate (590) , Store Manager (375) , Vendeur (282) , Vendeuse (208) , Sales (188) , Customer Service Representative (172) , Retail Sales Assistant (163) , Manager (153) , Sales Advisor - Full Time (150)

What are the pros of working at H&M according to real employee reviews?

"Also great benefits even for part timers like having your birthday off and getting paid for it." ((in 853 reviews)); "The people are great and the 25% off employee discount is also great along with good benefits." ((in 814 reviews)); "Team was great and motivating" ((in 509 reviews)); "I loved most of my coworkers who were such a great team to work for." ((in 453 reviews)); "Culture was good and inclusive" ((in 352 reviews))

What are the cons of working at H&M according to real employee reviews?

"Management was poor and not understanding" ((in 1303 reviews)); "It seems like all they care about is availability and low pay for sales advisors." ((in 898 reviews)); "managers were rude and inflexible" ((in 657 reviews)); "Long hours and lots of responsibilities for just sales assistant" ((in 517 reviews)); "Low salary and a lot of shift hours to work for because of the less employers we had." ((in 488 reviews))

What are employees saying about H&M layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about H&M layoffs and their outlook for job security at H&M in 2026.

What are the top reviewed H&M locations?

New York , Chicago , Los Angeles , Washington , Atlanta , Dallas , Houston , Philadelphia , San Francisco , Boston , Miami , San Diego , Las Vegas , Charlotte , San Jose , San Antonio , Orlando , Portland , Denver , Austin , Seattle , Columbus , Brooklyn , Scottsdale , Jersey City , Raleigh , Costa Mesa , Grand Rapids , Nashville , Minneapolis

H&M reviews

3.5

61% would recommend to a friend

(17,401 total reviews)

Daniel Erver

62% approve of CEO

46% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.3

Work/Life balance

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

H&M has an employee rating of 3.5 out of 5 stars, based on 17,401 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17K reviews

3.0

Aug 10, 2011

wouldnt work there again

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

usually after a week we would get 50% off the designer collaboration merchandise on top of the employee discount (which i believe was 15%?)

Cons

long hours, rude customers, poor structure, harbours the passive aggressive it is just not a pleasant place, and everyone seems a little dim

4.0

Aug 5, 2011

Hectic.

Sales advisor - full time

Recommend

CEO approval

Business Outlook

Pros

Lots of things to learn, never boring.

Cons

Seemingly impossible workloads and lack of sufficient store coverage.

3.0

Aug 1, 2011

The internal promotion process is a joke.

Part-time sales advisor

Recommend

CEO approval

Business Outlook

Pros

25% employee discount from day one generous vacation/sick time; holiday pay; birthday - paid day off. monthly bonuses for all employees if monthly goal is made opportunity to work one on one with managers and visuals ever changing environment (fitting room, register, sales floor) flexible hours and reasonale time off requests

Cons

a lot of work expected from the sales associates managers do not pull enough weight -- they get updates via the walkies understaffed most of the time; expected to stay 1hr-1 1/2hr after close they tend to hire too many people toward the end of the busy season that makes less hours for everyone else during the slow season. PS. internal promotions are far and few, there's plenty of job opportunities throughout the company yet they continue to hire externally. In turn the people who have waited for a promotion should expect to wait atleast a year to actually begin the training for a new title. On average, if the managers like you there's a better chance of getting promoted but the chances are still slim. Also be prepared to work your ass off and still have "work" to improve upon. Any sort of time and attendence issue or any other issue for that matter will be magnified when considered for promotion. Overall, the process is frustrating and unfair.

Viewing 17311 - 17313 of 17,401 Reviews

Jobs at H&M

Asset Protection Specialist

Asset Protection Specialist- Part Time

Department Supervisor

Department Supervisor

Non-Commercial Goods Specialist

H&M

H&M reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

wouldnt work there again

Hectic.

The internal promotion process is a joke.

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