Pros
I enjoy helping people with their taxes and meeting them. I enjoy the other tax professionals and learning from others. They provide great educational classes to prepare you.
Cons
The management doesn't know taxes and the business of providing a service; they are focused on sales. Sales of product attachment that are worthless for most clients. It is about the bottom line and potential bonuses in the office manager, the district manager and upper management's pockets at the end of the season. The company doesn't provide an estimate in advance of the cost to the client when they ask because the fees not consistant. They say up front they are flexible with your time, but after you enter your committment, they don't reapect it and put pressure on you to work when you don't want to.