24/7; be prepared to work holidays, week-ends, shift-work. Favoritism rampant. Benefits measly. Underpaid. Calls come in almost nonstop. Employees disrespected by management; questions/requests to management ignored or not answered in a timely way. Constant pressure to work more hours than scheduled or different hours than scheduled. Chronically understaffed; many nurses leave before orientation is over. Required to obtain and maintain RN licenses in multiple states (expenses reimbursed by employer, but still a hassle.) Nurses are widely advertised as being there to help the caller; actual role is to drive business to HCA hospitals. Manager listens in to your calls, measures their length etc; they even watch your bathroom breaks. Your review is subjective; raises go to those who suck up best. Otherwise expect a 2 % increase per year--a morale killer when you see those that barely escaped being fired, getting the same increase you got. No real pathway to management; if you want to move up, go elsewhere. "Team leader" positions are available at $1/hr more than staff nurse; but more is expected from them than $1/hr would normally buy.
