Is HCLTech a good company to work for as a Service Desk Analyst?

Service Desk Analyst professionals working at HCLTech have rated their employer with 3.1 out of 5 stars in 147 Glassdoor reviews. This is a lower than average score with the overall rating of HCLTech employees being 3.5 out of 5 stars. Search open Service Desk Analyst Jobs at HCLTech now and start preparing for your job interview by browsing frequently asked Service Desk Analyst interview questions at HCLTech .

Does HCLTech pay Service Desk Analyst employees well?

Service Desk Analyst professionals rate their compensation and benefits at HCLTech with 3.3 out of 5 stars based on 147 anonymously submitted employee reviews. This is 12.9% better than the company average rating for salary and benefits. Find out more about Service Desk Analyst salaries at HCLTech.

How happy are Service Desk Analyst professionals working at HCLTech?

49% of Service Desk Analyst employees at HCLTech would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Service Desk Analyst professionals have also rated HCLTech with a 2.8 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.1 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at HCLTech?

Software Engineer (5105) , Technical Lead (2564) , Senior Software Engineer (2519) , Lead Engineer (2289) , Analyst (1946) , Senior Analyst (1636) , Consultant (1035) , Senior Technical Lead (817) , Specialist (781) , Associate Consultant (699) , Senior Consultant (693) , Technical Specialist (677) , Project Manager (657) , Senior Specialist (619) , Software Developer (597)

What are the pros of working at HCLTech according to real employee reviews?

"work life balance is good and you prefer this company for long term if you are not expecting hike and promotion" ((in 5697 reviews)); "job security is good but don't expect extra one rupee from company they won't even pay anything" ((in 2243 reviews)); "Work culture and hike is good in development project compared with any other service based organization." ((in 2058 reviews)); "work environment was good and friendly" ((in 1298 reviews)); "Good company and good environment" ((in 918 reviews))

What are the cons of working at HCLTech according to real employee reviews?

"The salary for the employees is very less although is very normal but obviously you expect more always" ((in 3899 reviews)); "Very poor management by managers will ignore if you are on bench and dont care about your security" ((in 2044 reviews)); "No salary hikes and life will be stagnant and your resume will become obsolete if you stay there for 3 years." ((in 1815 reviews)); "Less pay and very less hike" ((in 965 reviews)); "Mostly depends on manager and if you are good than it is hard to move to better project." ((in 832 reviews))

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HCLTech

HCLTech Service Desk Analyst reviews

3.1

49% would recommend to a friend

(147 total reviews)

C. Vijayakumar

59% approve of CEO

50% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

2.8

Work/Life balance

2.7

Senior management

2.7

Career opportunities

Analyst Service Desk employees have rated HCLTech with 3.1 out of 5 stars, based on 147 company reviews on Glassdoor. This indicates that most Analyst Service Desk professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Analyst Service Desk professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

147 reviews

3.0

Jul 18, 2026

Role is good, but culture and shifts are poor

It service desk analyst

Recommend

CEO approval

Business Outlook

Pros

nothing was good except the role

Cons

> initially they said there will be rotational shift but there won't be rotational shift. > instead you will get 6 continuos month night shift. > Worst work culture which indirectly pressures to work out of office hours. > there won't be work life balance

1.0

May 13, 2026

Good salary, but toxic HR environment

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

It is good salary compared to the other companies entry salary

Cons

Toxic HR is there working

2.0

Apr 24, 2026

Service Desk Analyst for Beginners

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

Quarterly Bonus, Performance Base Work from home, Birthday Leave,

Cons

Micro managing, Queueing lot of call waiting in my Insurance account

Viewing 1 - 3 of 147 Reviews

Jobs at HCLTech

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HCLTech

HCLTech Service Desk Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Role is good, but culture and shifts are poor

Good salary, but toxic HR environment

Service Desk Analyst for Beginners

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