Is HCLTech a good company to work for as a Senior Help Desk Analyst?

Senior Help Desk Analyst professionals working at HCLTech have rated their employer with 2.5 out of 5 stars in 47 Glassdoor reviews. This is a lower than average score with the overall rating of HCLTech employees being 3.5 out of 5 stars. Search open Senior Help Desk Analyst Jobs at HCLTech now and start preparing for your job interview by browsing frequently asked Senior Help Desk Analyst interview questions at HCLTech .

Does HCLTech pay Senior Help Desk Analyst employees well?

Senior Help Desk Analyst professionals rate their compensation and benefits at HCLTech with 2.6 out of 5 stars based on 47 anonymously submitted employee reviews. This is 10.9% worse than the company average rating for salary and benefits. Find out more about Senior Help Desk Analyst salaries at HCLTech.

What are the top reviewed jobs at HCLTech?

Software Engineer (5106) , Technical Lead (2565) , Senior Software Engineer (2518) , Lead Engineer (2289) , Analyst (1947) , Senior Analyst (1636) , Consultant (1035) , Senior Technical Lead (818) , Specialist (783) , Associate Consultant (699) , Senior Consultant (694) , Technical Specialist (677) , Project Manager (657) , Senior Specialist (619) , Software Developer (597)

What are the pros of working at HCLTech according to real employee reviews?

"work life balance is good and you prefer this company for long term if you are not expecting hike and promotion" ((in 5696 reviews)); "Job security is good in HCL so you can retire from this company if you want :)" ((in 2288 reviews)); "Work culture and hike is good in development project compared with any other service based organization." ((in 2056 reviews)); "Good work environment and Easy to adopt" ((in 1306 reviews)); "Good to work and good Environment" ((in 905 reviews))

What are the cons of working at HCLTech according to real employee reviews?

"The salary for the employees is very less although is very normal but obviously you expect more always" ((in 3932 reviews)); "Very poor management by managers will ignore if you are on bench and dont care about your security" ((in 2084 reviews)); "No salary hike for engineers even they have good knowledge and not get hiked" ((in 1846 reviews)); "cost of living just be same as bangalore or chennai because the pay is low compare to those cities" ((in 972 reviews)); "Mostly depends on manager and if you are good than it is hard to move to better project." ((in 839 reviews))

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HCLTech

HCLTech Senior Help Desk Analyst reviews

2.5

68% would recommend to a friend

(47 total reviews)

C. Vijayakumar

58% approve of CEO

17% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Culture & values

2.7

Work/Life balance

2.7

Senior management

2.6

Compensation and benefits

2.5

Career opportunities

Senior Help Desk Analyst employees have rated HCLTech with 2.5 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Senior Help Desk Analyst professionals have an average working experience there. HCLTech is rated 35% below average by Senior Help Desk Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

47 reviews

4.0

Jul 21, 2023

Hiring, Promotional & Wage Increase Freeze

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

Don't plan on getting promoted or ask for a raise because they currently have a hiring, promotional and wage increase freeze in effect until further notice.

Cons

Workload increases frequently, teams getting smaller by the day and yey they won't give any of us raises or promotions.

3.0

Feb 1, 2023

HCL as a stepping stone

Senior help desk analyst

Recommend

CEO approval

Business Outlook

Pros

The work environment is relatively positive and easy going, the management can be pressuring but at the same time they are aware that the senior position can be exhausting, so they rarely blame things on you. (That is my personal experience). Working there can give you a great technical base to step on, so that you can move on to better paid positions elsewhere.

Cons

Unclear responsibilities for the senior position. Many different responsibilities at once: workflow, escalations, assisting junior agents, monitoring completion of tickets, performing quality checks on juniors, participation in meetings, taking calls occasionally, performing additional tasks on the spot. Unfortunately, all of that is expected to be done swiftly and with great quality, but you never have time for all of those at once. The salaries are close to, but still below average.

2.0

Jan 2, 2023

Company Review

It help desk

Recommend

CEO approval

Business Outlook

Pros

The employment situation is stable and reliable

Cons

They have high turnover. It's a difficult company to work for. I wouldn't recommend working for this company

Viewing 19 - 21 of 47 Reviews

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HCLTech Senior Help Desk Analyst reviews

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