HCSS reviews

That's great advice on setting goals at all levels and holding people accountable. This is a key goal for the company and we want every single employee to be accountable for specific and measurable goals so we can continue our rapid growth. We are making significant progress in this area with more formal career paths, supervisor training, Agile training in development, and the 70s accountability program in Services, but there is work to be done. We are working to find the right mix of freedom and ownership thinking while still holding everyone accountable so please keep working in your area to help lead these changes.

Planning maintenance and new development spending is tricky balancing act. We spend a lot of time working to get it right. There are times when we are focused more on new features and new products and there are times when we are focused on improving existing product features. For instance, last year, we simultaneously delivered what is now the market leading Safety system for Heavy Civil while putting in over 200 customer driven enhancements to our 30 year old HeavyBid system. This year we are doing a major technology upgrade to our existing GPS/Telematics product while also delivering new exciting new features like our Manager Mobile app and an advanced Mobile Mechanic App. It is almost impossible to get this balance perfect, but we are committed to keeping our existing products viable and relevant while also delivering new capabilities to the industry.