HCSS reviews

4.1

84% would recommend to a friend

(235 total reviews)
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Steve McGough

95% approve of CEO

71% positive business outlook

HCSS has an employee rating of 4.1 out of 5 stars, based on 235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The HCSS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

235 reviews
1.0
Jan 11, 2022

Rapid Decline

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

HCSS has managed to snatch up some of the hardest working individuals I have ever met in my life. In almost any given department, there is talent that is bending over backwards to ensure things run smoothly and successfully. The people I have engaged with and had the pleasure of meeting are connections that will last me a lifetime.

Cons

HCSS always paid decently, but never great. This was mitigated by things like profit sharing, unlimited PTO rollover, and employee stock programs. However, despite the company being constantly touted as "employee owned", the owner recently decided to sell without any input from the staff as a whole, resulting in the loss of most of these extraneous perks. A salary adjustment was offered to some, but not all, in an attempt to compensate for this loss. The adjustment offered was barely a drop in the bucket compared to the lost benefits. All in all, most people took a large reduction in pay. On top of this the company is insisting on forcing people back into the office. This has thankfully been delayed a bit, but the plan is in place despite everything indicating what we are doing now is working fine. Better than fine. It does not seem to matter that we had record breaking profit two years in a row (due largely to cost reduction), or that many employees have regained hours of their lives not having to commute, or that many have been able to start families and spend time with their newborns that they otherwise would have been unable to do. The company boasts a great work life balance, but rather than opening the campus for people who want a place to go work outside their home, they would rather force everyone back. Record profit? Happier employees? Those are pushed aside for one person's idea of "company culture". When asked if vaccinations or masks will be required, you almost get scoffed at. The latest idea is to offer a section of the building they will basically rope off for anyone who wants to wear a mask, effectively ostracizing you from this "culture". All in all, it comes across that one person's definition of company culture is more important than profit, work life balance, or being smart during a global pandemic. It comes across as just wanting to exert control and then cooking up a means to identify and push aside all the people who don't agree.

2.0
Nov 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Great people to work with; lots of fun "perks" like free drinks, free lunch on Fridays, free fruit/nuts/oatmeal, bring your dog to work (limited kennels available), onsite workout facilities and trainers; flexible work schedules (in some departments); relaxed environment most of the time; company-paid employee insurance and HRA contribution; wellness activities.

Cons

CEO micromanages every single department and does not trust anyone that is hired, including those he's hired himself. He has outdated ideas of development, marketing, and product management, and if you disagree with him, you're black-labeled. Aside from that, he can be flat-out rude. You may have a great department or team manager that may be able to block you from his oversight in the short-term, but eventually he will direct his focus toward your department and change the way you've done everything, without any reasoning other than because that's how he wants it done. And because he's the CEO, that's it. Executives would rather just go along to get along instead of fighting for their teams, so morale can get pretty low. But if you are just going for a job, not looking for any real growth, and want to have some fun at work, it's not a bad place to be.

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HCSS Response
6y
HCSS has doubled in size in the last 5 years and we are currently building a new 58,000 sf building to double in size again in the next 3 to 5 years, so the CEO and supporting staff must be doing something right. At HCSS we feel it is important to make every effort to explain why decisions are being made. Since last year Mike has answered over 400 anonymous questions from staff about why he makes the decisions he has, and why he has left other decisions open or up to someone else. We will continue to look for additional ways to explain the reasoning and expected value of all decisions made at HCSS. Respectfully, I would encourage you and anyone else to consider how they go about disagreeing with any Chief Executive Officer at any company. That said, periodic disagreements with people at HCSS is an occasional occurrence in any department as we work together to find solutions that achieve our Mission Statement. As for benefits being unfair, HCSS does extensive profit sharing. Because of the way profit sharing works here, all benefits to one group of employees come at the expense of other employees because it reduces their profit sharing. Generally, we avoid benefits that favor one group of employees over another. It is true that our 35 dog kennels are sometimes all full. As a result of your post, our Facilities Manager will build some additional kennels. I wish you the best of luck finding a company where you will be happy.
2.0
Dec 28, 2018

Great people, terrible CEO

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fantastic, smart, dedicated group of people working to bring a good product to clients.

Cons

The CEO micro-manages to a ridiculous degree, often alienating and driving people away within months. (And in at least one case, before they'd even started.) Drop him and the whole place would be better.

Viewing 16 - 18 of 235 Reviews

Glassdoor has 280 HCSS reviews submitted anonymously by HCSS employees. Read employee reviews and ratings on Glassdoor to decide if HCSS is right for you.