HCSS prides themselves in the incredible culture. This may have held true previously, however it has since changed after the TB acquisition. Management has tried to reassure employees that things have not changed, but it’s as clear as day that the company is now driven on numbers. Employee happiness seems to be the least of their concerns. After losing the option for a higher profit sharing, the salary adjustments has left more to be desired. New hires are being offered higher numbers while tenured employees are expected to just accept what we have in addition to the “culture”. Some departments have it better, but I believe it’s widely known how badly structured the support department is. Feedback does not seem to matter, and promotions are based on availability. If the support team are short on technical support analysts (mostly due to everyone quitting since the job is extremely demanding) they will postpone your promotion to months or even a year later. That’s if you are lucky and that position is still open once you’re allowed to move. People who have quit have aired their concerns, yet management just pushes all tier two techs and tenured tier one techs to do the heavy lifting while allowing new techs to cruise by in comparison. Customers have complained endlessly about the quality of service. It’s clear management finds ways to blame unhappy employees for their deep rooted problems, rather than accepting that change needs to be done. The software is extremely dated and not very intuitive for all users. It seems that the 24/7 support is only needed because the software is always either broken or the logic of it never makes sense to users. To make things worse, developers are dropping like flies and they are bringing in new talent that are being thrown into the flames without any warning.
