2y
Thank you so much for taking the time to share your experience. Jumping right in, we are still recognized as one of the best places to work, with multiple awards secured in the past years, continuing the streak of well over 15 years running. In fact, we just had a celebration event the day before you posted this, perhaps you were unable to attend.
It is tough to be in a position to respond in a truly balanced way. We can find ourselves coming across as defensive. However, in this case, I feel we owe it to the community to clarify some of the statements you’ve asserted. We realize this may not impact your opinion and would encourage you to reach out to leadership or anyone on the HR team for further exploration of your concerns. We even have an email you can use to reach out employerreviews@hcss.com.
On raises, we moved from an anniversary review date with pretty set raise amounts, regardless of relative performance or market alignment, to an annual focal review process where we factor feedback, internal team equity, and external market benchmarks. This process is far more beneficial to performers, differentiates raises, and is more open and fair. Similarly, we have endeavored over the past couple of years to make the career progression process more transparent and equitable. We have a process that allows us to promote throughout the year, not holding to an arbitrary date, and ensures that compensation is considered when the promotion happens (ending the practice of dry promotions from the past). And we have introduced rewards and recognition for those going above and beyond while upholding our values.
Benefits have been enhanced every year. We went from one single medical plan option, the HRA, to 3 tiered options while still fully funding the employee coverage for HSA participants. We added paid family leave, multiple holidays and an additional floating holiday, sick time for you and your dependents in addition to our PTO, and of course the increase to the 401k match that you mention. The 2% additional match is a material investment by the company in the futures of our employees and their families. Our overall investment in benefits continues to raise, not stagnate, and we continue to look for options to bring more to our best in class benefits.
Lastly, we are a hybrid company. Before the pandemic we were by and large, on site in Sugar Land. However, to ensure the best talent and support the needs of employees we have opened up with flexibility in both work location and days in the office as well as fully remote when it works for both parties. Our team is based in the US only which is not only a business decision but also one that helps with the cohesion of our team and our ability to support our customers in their time zones.
All in all, it appears that your experience has not remained positive through some of the changes and we hope that you will share actively and openly with leadership so we can better understand as well as help you, perhaps, to have a deeper understanding of how compensation, development, and benefits work here and work for you.
