HCSS Technical Support Analyst reviews

4.2

64% would recommend to a friend

(30 total reviews)
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Steve McGough

98% approve of CEO

63% positive business outlook

Technical Support Analyst employees have rated HCSS with 4.2 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Technical Support Analyst professionals have an excellent working experience there. HCSS is rated in line with the average (within 1 standard deviation) by Technical Support Analyst professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

30 reviews
5.0
Jul 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Culture, benefits, work-life balance, growth opportunities

Cons

Not sure what to say here.

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HCSS Response
5y
Thanks for the time you spent working at HCSS and for your positive comment! We are working hard to continuously ensure a positive employee experience.
5.0
May 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Everyone here is helpful and out to help the other. They offer good benefits and PTO. Highly Organized and structured.

Cons

None that i can think off..

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HCSS Response
5y
Thank you for your review. The culture is amazing because of hardworking individuals like yourself who contribute to our success!
4.0
Dec 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Working environment is really good

Cons

Only 1 week PTO per year.

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HCSS Response
6y
Hi there! Thank you for your review. I just wanted to clarify the PTO statement. I think there may be some confusion as every full-time employee gets 120 hours (3 weeks) of PTO per year in their first 5 years, which can be carried forward indefinitely. From 5-10 years of service, you get 160 hours/year, and 10+ years, 200 hours/year. If you have any questions about this please feel free to stop by. Thanks for being part of the best support department in the world! Thanks, Admir.
Viewing 16 - 18 of 30 Reviews

Glassdoor has 281 HCSS reviews submitted anonymously by HCSS employees. Read employee reviews and ratings on Glassdoor to decide if HCSS is right for you.