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HGS

Engaged Employer

HGS Call Handler reviews

1.8

0% would recommend to a friend

(10 total reviews)
avatar

Venkatesh Korla

Not enough data to show CEO approval

Ratings by category

3.6

Diversity & inclusion

1.4

Work/Life balance

1.2

Culture & values

1.2

Career opportunities

1.1

Senior management

1.1

Compensation and benefits

Ratings by demographic groups

Reviews by job title

10 reviews
3.0
Oct 24, 2023

Remote call handler

Call handler
Recommend
CEO approval
Business Outlook

Pros

Work from home Good training

Cons

Systems always failing to work Will put you on unpaid leave with no notice

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HGS Response
2y
Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com
1.0
Oct 17, 2023

Short-sighted leaving you short changed

Call handler
Recommend
CEO approval
Business Outlook

Pros

Initially was good. Compact short training for the vaccination campaign. Nice talking to the people booking. Role was a little repetitive at times.

Cons

Told with little to no notice/ sometimes messaged whilst you were still on a call that you had to 'log off' for the day. Therefore abusing the fact we were temporary workers. Short-changing our hours. Little sympathy shown too.

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HGS Response
2y
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
3.0
Jul 19, 2023

Was ok

Call handler
Recommend
CEO approval
Business Outlook

Pros

Pay on time and I generally company has q friendly disposition

Cons

They ended our contracts prematurely

avatar
HGS Response
3y
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
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