HIPR reviews

Hudson has a number of very serious issues that management refuses to address. I should say that it's difficult to figure out just who management is. You will likely never actually speak to the few people at Hudson who can make policy changes. There is no transparency about decision-making at the company. When a new policy is introduced, it is proclaimed in an email from HR with no name attached, and no reasons given for the changes to company policy/procedures. HR is difficult to communicate. They are responsive if you call in sick, but if you ask about pay, opportunities for advancement/promotion, or for explanations about policy changes, you are likely to be ghosted for weeks at a time, if you recieve a response at all. The biggest problems, though, involve Hudson's blind commitment to "growth." The company retains clients at a rate that far exceeds the capacity of employees. Every single day you can expect to be asked to do extra work, because there are so many clients who need attention, and not enough employees to cover the work. There are bonuses offered, but rarely do they offer enough money to make the extra work worthwhile. All of your projects are graded, which is demeaning, even when you're graded at the highest level. The grades impact eligibility for monthly bonuses. However, the bonus system is heavily skewed in favor of the quantity of projects you complete. So even if you perform all of your normal work at the highest quality level, you are unlikely to even get close to a performance bonus. However, you can do completely mediocre work, but as long as you complete a bunch of bonus projects, you recieve a performance bonus. The effect of this system is that much of the work being performed for clients is sub-par. The rushed and low quality work pushes the burden further down the line, and makes everyone's jobs more difficult. Additionally, the company regularly retains clients with relatively poor credentials. Hudson will not explain their criteria for client evaluation and retention. The company also prioritizes clients that complain publicly about the company (usually without good reason), and we are forced to make every concession possible to satisfy clients that are verbally abusive to employees and ignore the advice of attorneys. In short, expect to be ignored by management and asked to do as much work as possible to allow this company to continue growing. Do not expect your compensation to increase in any meaningful way over your tenure here. Even though the company continues to retain more and more clients, without hiring more staff, you will not be paid much more.

The dark cloud hanging over everything is the upper management. The upper management at Hudson is capricious, mean-spirited, and completely disinterested in cultivating a tenable working environment. Their responses to worker complaints or concerns often consist of canned language and hand-waving, and that's if they even respond in the first place. I should interject to say that I am not alone at all in how I feel here - this is how pretty much everyone at the company feels about the company owners, and it's been obvious since the day I started. I am not a betting man, but I would throw down a good amount of money that a vast majority of the 4 and 5 star reviews on this website were written by the HR department or the company owners. The upper management at Hudson embodies many of the issues we see with modern corporate leadership: little interest in understanding the day-to-day of workers at any level, preference for a "churn and burn" workforce over cultivating a body of well-trained and productive employees, and replacing longtime employees who leave with a rotating body of unreliable contractors. They compensate people as little as possible unless you offer a substantial amount of pushback, basically daring people to stand up for themselves. When it comes to communicating with upper management, Hudson is a hostile work environment in every sense of the word. They mismanage the company in the traditional sense as well. Hudson retains too many clients to effectively manage and the consequences of this almost always falls on those on the lowest rungs of the ladder. Additionally, many of the company protocols are simply outmoded for an organization of this size, and management has shown little interest in ameliorating the many inefficiencies and making the daily workflow smoother for the team leaders. The problems - understaffed, overworked departments, too many clients with too many demands, and obtuse and occasionally contradictory protocols - have obvious solutions. To make matters worse, the upper management's responses to these issues - automating certain tasks and outsourcing work to contractors - often result in even more problems because of the issues caused by their implementation. Moreover, the upper management is quick to blame the writers and team leaders when this results in client complaints instead of facing these obvious issues. In 2021 alone, they have let go of several long-term employees with little to no warning, and many more have left directly or indirectly because of the stress that working under such fickle and mercurial people has brought into their lives. It's frustrating to leave such a negative review for a job that could be so much better, but unless something changes dramatically, I simply cannot recommend that new employees start here. I guarantee that your talent will be more appreciated elsewhere.