I could ramble on about this for days, but I'm going to focus on just a few of the most important points:
-Pay increases are nonexistent. I do not know of a single person that has successfully negotiated a raise with this company. There aren't even yearly raises for inflation. The company expects you to just be satisfied with bonuses that aren't guaranteed. What you accept as your starting base salary is what your base salary is going to be until you leave or accept a different position within the company.
-Very limited training and room for advancement. As a new writer, all of your training is done using PowerPoint slides that you can really just read on your own and get the same level of information and understanding. Instead, you have to listen to a training manager read the PowerPoint slides to you. Training should be way more interactive than it is. Once you are a more established writer and you are looking to advance, you can either join a slightly more advanced writing team for a meager raise, or become a team leader for a better raise. However, the work load for team leaders is pretty bad, and many team leaders quit after about a year. One of mine dropped back down to writer after only two weeks. You are likely to have many different team leaders and teammates during your time here. I believe I had a total of five different managers before I left. This company has a retention problem and it shows.
-The workload you are expected to handle as a writer is too large for the pay they give you, and part of the high turnover rate is due to burnout. It is incredibly difficult to manage your major tasks on top of all the revision tasks you're given, especially if you have a lot of newer writers on your team that aren't fully trained. Due to the high turnover rate, this happens consistently.
-This company is incredibly mismanaged at the upper level. While most team leaders do care for their writers (with some really awful exceptions), upper management has a long way to go before earning any respect from its employees. The company retains more clients than its writers can handle, yet still expects all of the work to be done perfectly and on time. Deadlines are often so tight that one person calling out sick creates chaos. Obviously something isn't working well there, and yet more and more clients are retained without hiring enough writers to compensate.
-Management also lacks professionalism. They have consistently demonstrated a lack of proper judgement when it comes to employee privacy and professional courtesy. These incidents are so bad that I don't feel comfortable putting them in writing here. There have even been incidents on Glassdoor where the company responded to negative reviews in a highly unprofessional manner, and then changed those responses later when they realized their employees actually read these things (hi everybody!).
-Ultimately, be prepared to deal with a lot of poor policies, poor planning, and poor pay structures. I never really felt respected by the company, even though the people I worked with directly were, for the most part, wonderful people. If you can look past the poor management you might be okay here, but I really wouldn't recommend it. Good people can only do so much to save a negative work environment.
