Is HSBC a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at HSBC have rated their employer with 3.7 out of 5 stars in 50 Glassdoor reviews. This is a lower than average score with the overall rating of HSBC employees being 3.8 out of 5 stars. Search open Customer Service Associate Jobs at HSBC now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at HSBC .

Does HSBC pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at HSBC with 3.9 out of 5 stars based on 50 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at HSBC.

How happy are Customer Service Associate professionals working at HSBC?

11% of Customer Service Associate employees at HSBC would recommend their employer to a friend. This rating has decreased by 50% in the past 12 months. Customer Service Associate professionals have also rated HSBC with a 2.3 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.5 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at HSBC?

Analyst (971) , Manager (868) , Assistant Manager (742) , Software Engineer (725) , Business Analyst (563) , Customer Service Representative (502) , Relationship Manager (449) , Project Manager (446) , Vice President (445) , Intern (440) , Senior Software Engineer (392) , Associate (381) , Personal Banker (352) , Senior Manager (277) , Director (246)

What are the pros of working at HSBC according to real employee reviews?

"Good work life balance and hybrid working arrangement where you are expected to work from office only for 2 days min" ((in 2689 reviews)); "good benefits and they encourage you to explore and try things that you are interested at" ((in 1910 reviews)); "HSBC tries hard to create a good culture but this varies widely across the organisation." ((in 1706 reviews)); "People there are nice and easy" ((in 1460 reviews)); "My colleagues that I worked with are nice and easy to work with" ((in 852 reviews))

What are the cons of working at HSBC according to real employee reviews?

"When I worked at GLT the salary was low and I never understood the hierarchical chain." ((in 1084 reviews)); "Poor management and lack of empathy" ((in 928 reviews)); "Pay is low and not competitive with market with little bonus despite sg market doing well." ((in 774 reviews)); "Bad manager and sortable due to" ((in 435 reviews)); "Flexible working hours and compiny timings" ((in 386 reviews))

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HSBC

HSBC Customer Service Associate reviews

3.7

11% would recommend to a friend

(50 total reviews)

Georges Elhedery

Not enough data to show CEO approval

18% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.5

Diversity & inclusion

3.1

Career opportunities

2.5

Culture & values

2.3

Work/Life balance

2.1

Senior management

Customer Service Associate employees have rated HSBC with 3.7 out of 5 stars, based on 50 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. HSBC is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

50 reviews

3.0

Oct 12, 2022

Mehh

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good employee benefits Annual bonus Good equipment provided

Cons

Management Poor communication Hard to progress Bad shifts and anti social hours

1.0

Aug 23, 2022

Toxic workplace

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Honestly I can’t think of any.

Cons

I literally wasted almost 6 months of my life. Waited one month for this background check and i only worked here for 5 months. In this 5 months i was already so stressed up. Too much workload. Shortstaffed. The team mates in hsbc are the worst. They are not warmth to the new ones and not helpful at all. If you are not from banking, they look down on you. And if thats the case, why bother hiring right? Honestly it is so micro managed and toxic. And also, if you make any mistakes, they will just embarrass you infront of so many people. Even when you are new to work they will still expect you to know all. Also, hr is not friendly at all. When they wanted to hire, they were super friendly and even told me that i can call them any time when i need help but after joining I am not able to speak to them at all or when i email them, there is no reply.

5.0

Jul 29, 2022

worldly

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

lots of places to transfer to

Cons

technology is taking over the CSR jobs

Viewing 16 - 18 of 50 Reviews

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HSBC

HSBC Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Mehh

Toxic workplace

worldly

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