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      HSBC

      Engaged Employer

      HSBC reviews

      3.8

      72% would recommend to a friend

      (28,342 total reviews)
      avatar

      Georges Elhedery

      69% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      HSBC has an employee rating of 3.8 out of 5 stars, based on 28,342 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HSBC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      28K reviews
      2.0
      Apr 6, 2009

      Comfortable home for mediocrity

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance. Low expectations and slow-paced culture. High tolerance for mediocrity. Most employees were not ambitious and did not aspire to grow or go 'above and beyond' or be proactive in their roles. These comments apply to HSBC Finance (the old Household organization located in Prospect Heights, IL, and not necessarily the parent company, headquartered in New York in the United States of America).

      Cons

      Very conservative organization. Hard to generate impact and results. Bias towwards running business as more of the same. Frustrating environment if excellence is important to you to achieve satisfaction.

      3.0
      Apr 5, 2009

      Walk in the shoes of your phone reps for a day.

      Senior ustomer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are great. Retirement package changed drastically just before I was hired. Now it's nothing.

      Cons

      Morale is bad as upper management is out of touch with phone reps. I believe if they did the job even3 hours a month, they would have a fresh perspective. No wonder the turnover is 50% in good times. Now, only 33%? The VP message was good. Being a global company, what motivates US employees is not the same as someone elsewhere. We are different here in the US when it's all said and done. Information from higher ups is lacking. What you get is from rumor. You only find out what is new once you have violated policy/ procedure. Really lacking information circulation from where it needs to come from. I get my info from a rep who has ties to a former location. This rep is still in the loop there and that location requires mgrs. to be on the phones 3 hrs. a week. Now that is a true reality check.

      2.0
      Apr 5, 2009

      HSBC is it the local bank anymore? I think not

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a large, international company which has lots of perks such as 8 weeks holiday plus 8 bank holidays. They will help you to get qualified. The staff! The customer service levels at the local branches are high.

      Cons

      No communication from management, the staff constantly feel that they are under constant presuure to sell to customers that so not want to be sold to. The Salarys are not competitive. The call centres are all in India and you get passed to one peson the the next.

      Viewing 28234 - 28236 of 28,342 Reviews
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      Glassdoor has 36,777 HSBC reviews submitted anonymously by HSBC employees. Read employee reviews and ratings on Glassdoor to decide if HSBC is right for you.