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Hampton Inn by Hilton

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Hampton Inn by Hilton Front Desk Receptionist reviews

3.3

50% would recommend to a friend

(154 total reviews)
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Christopher J. Nassetta

67% approve of CEO

49% positive business outlook

Front Desk/Receptionist employees have rated Hampton Inn by Hilton with 3.3 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Front Desk/Receptionist professionals have a good working experience there. Hampton Inn by Hilton is rated in line with the average (within 1 standard deviation) by Front Desk/Receptionist professionals compared to other employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

154 reviews
1.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Pros: • Exposure to hotel operations if you’re new to hospitality. • Some kind coworkers, but they’re also burnt out.

Cons

• Disrespectful and unprofessional management: Managers routinely discourage asking questions. Instead of supporting you, they respond with sarcastic comments like “What do you think you should do?”—even when clarification is clearly needed. • Hostile work culture: Mistakes are met with public humiliation rather than constructive feedback in private. There’s little to no regard for your dignity or mental well-being. • Unfair labor practices: Despite having previous hotel experience, I was paid $18/hour while coworkers with no experience made $21+. Overtime hours were often not reflected in my paycheck, and there was no access to a detailed timesheet. • Sexism and inappropriate behavior: The manager made repeated inappropriate and sexist comments, crossed boundaries with staff, and retaliated if he didn’t like you. He openly gloated about upsetting both staff and guests, calling himself “the devil” with pride. • Neglect of employee well-being: Expect to stand for full 8-hour shifts with no proper breaks, especially since this property is consistently busy. Management doesn’t care if you’re overwhelmed or overworked. • Unsafe and dismissive environment: Reports of maintenance staff making women uncomfortable were brushed off. When I brought it up, the manager told me to “take it as a compliment” and warned that speaking up might delay repairs. • Low morale across departments: Housekeeping staff were often rude or uncooperative, and overall teamwork suffered due to poor leadership.

3.0
Jun 4, 2025

Not my favorite job

Recommend
CEO approval
Business Outlook

Pros

Are there any? I don remember

Cons

Some guests are entitled and horrible Minimum wage Always open

Viewing 13 - 15 of 154 Reviews

Glassdoor has 2,919 Hampton Inn by Hilton reviews submitted anonymously by Hampton Inn by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hampton Inn by Hilton is right for you.