Is Hampton Inn by Hilton a good company to work for as a Front Desk Receptionist?

Front Desk Receptionist professionals working at Hampton Inn by Hilton have rated their employer with 3.3 out of 5 stars in 154 Glassdoor reviews. This is a lower than average score with the overall rating of Hampton Inn by Hilton employees being 3.4 out of 5 stars. Search open Front Desk Receptionist Jobs at Hampton Inn by Hilton now and start preparing for your job interview by browsing frequently asked Front Desk Receptionist interview questions at Hampton Inn by Hilton .

Does Hampton Inn by Hilton pay Front Desk Receptionist employees well?

Front Desk Receptionist professionals rate their compensation and benefits at Hampton Inn by Hilton with 2.9 out of 5 stars based on 154 anonymously submitted employee reviews. This is 7.1% better than the company average rating for salary and benefits. Find out more about Front Desk Receptionist salaries at Hampton Inn by Hilton.

How happy are Front Desk Receptionist professionals working at Hampton Inn by Hilton?

50% of Front Desk Receptionist employees at Hampton Inn by Hilton would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Front Desk Receptionist professionals have also rated Hampton Inn by Hilton with a 3.4 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Hampton Inn by Hilton?

Front Desk Agent (395) , Housekeeper (219) , Front Desk Receptionist (156) , Night Auditor (124) , Night Auditor/Front Desk Agent (68) , General Manager (65) , Guest Service Representative (61) , Breakfast Attendant (56) , Front Desk Associate (47) , Housekeeping (46) , Guest Service Agent (45) , Assistant General Manager (44) , Front Desk (44) , Front Desk Clerk (38) , Sales Manager (29)

What are the pros of working at Hampton Inn by Hilton according to real employee reviews?

"The people are great and wonderful" ((in 116 reviews)); "Great benefits working in the hotel industry and you get to meet a lot of people from all over the world" ((in 102 reviews)); "great coworkers and guest are usually nice" ((in 66 reviews)); "The staff is friendly and the guests are usually great" ((in 65 reviews)); "Fun and friendly work environment" ((in 43 reviews))

What are the cons of working at Hampton Inn by Hilton according to real employee reviews?

"Low pay and distance from my home" ((in 242 reviews)); "Poor management and no one cares" ((in 188 reviews)); "Long hours as any hospitality job" ((in 64 reviews)); "No managers know how to "manage" right" ((in 48 reviews)); "Some management companies are cheap" ((in 31 reviews))

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Hampton Inn by Hilton

Hampton Inn by Hilton Front Desk Receptionist reviews

3.3

50% would recommend to a friend

(154 total reviews)

Christopher J. Nassetta

67% approve of CEO

49% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.2

Senior management

3.0

Career opportunities

2.9

Compensation and benefits

Front Desk/Receptionist employees have rated Hampton Inn by Hilton with 3.3 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Front Desk/Receptionist professionals have a good working experience there. Hampton Inn by Hilton is rated in line with the average (within 1 standard deviation) by Front Desk/Receptionist professionals compared to other employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

154 reviews

1.0

Jul 14, 2026

Flexible schedule but poor management and no growth

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule and hotel discounts

Cons

No breaks, horrible management and no growth opportunities

2.0

Jun 15, 2026

Helpful staff but unrealistic full-time expectations

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Staff members are nice and can be helpful

Cons

Despite contract stating part time hour, in practice you would be expected to work full time hours with little to no negotiation.

5.0

Jan 17, 2026

A nice college job

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

A nice job for a college student

Cons

Guests can be mean sometimes

Viewing 1 - 3 of 154 Reviews

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Hampton Inn by Hilton reviews Hampton Inn by Hilton Front Desk/Receptionist reviews

Hampton Inn by Hilton

Hampton Inn by Hilton Front Desk Receptionist reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible schedule but poor management and no growth

Helpful staff but unrealistic full-time expectations

A nice college job

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