Hanover Research reviews

3.6

66% would recommend to a friend

(320 total reviews)
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Wes Givens

54% approve of CEO

44% positive business outlook

Hanover Research has an employee rating of 3.6 out of 5 stars, based on 320 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hanover Research employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.6 stars).

Reviews by job title

320 reviews
5.0
Mar 22, 2022
Recommend
CEO approval
Business Outlook

Pros

- Challenging work and interesting subject matter for those interested in higher education in a fast-paced environment. A great job for an independent worker who enjoys the process of research, reading, and writing. - Flexible work from home policy - Smart co-workers with useful feedback. Most have a master's or PhD in the humanities. - Most directors are invested in the growth of researchers and will push you to be better - Professional development days to develop skills - Promotion and review process is clear cut and management makes an effort to review employees fairly - Expectations are clear - Hanover has a good reputation and trains people well; those who leave may be recruited into companies with much higher pay - HR and IT teams respond quickly and effectively - Management makes an effort to make employees feel supported and appreciated - Coworkers are friendly and happy to help or collaborate - Each project requires the editor to provide notes on feedback. Researchers know what to improve or how they did well. - Most projects are sufficiently staffed with enough support to fill in the gaps on missing skills/knowledge. You are rarely flailing and can always ask for more help. - Project managers make an effort to give employees a balance of very challenging and less demanding projects depending on individual skill and experience. - Directors double as managers so they have a great sense of how to deliver feedback and develop researchers, but also have a lot on their plate separately. - Interview process requires a writing assignment so you know you have the skills to do the job as well as an idea of what it will be like - DEI events are supported

Cons

- It's a grind and can be really demanding for a consulting/research role that is relatively low pay These are not necessarily cons but for consideration: - Interview process requires a writing assignment - Not much of an "office culture" (most are fully remote since covid) but it's great for a job that lets you have a significant amount of flexibility outside of work. That being said, a little enthusiasm goes a long way. - Getting accustomed to the workload, system, and pace may take longer hours than usual for a few months before getting into the rhythm (for many people it does). Be prepared to set boundaries on work time and become very efficient in time management. - Be prepared for at least one survey proofreading task on top of your projects each week - Relatively high turnover rate. It's a grind and doesn't gel with everyone. The people who succeed are receptive to feedback, can manage time well, and find some genuine interest in higher ed. - There's always more than enough work to keep you busy. No idle time in between or during projects like some consulting firms (this can be a pro or or a con depending on who you are). - The project timelines are condensed for efficiency. There is little margin for procrastination, especially for the first few months. This can be stressful or push you to grow. - Most people take one or two PTO days every few weeks rather than chunks of vacation. It's the type of job where most people will gravitate towards short and frequent rather than long breaks, although there hasn't been any pressure to do either. - You don't get to meet your direct manager until you start working there. This makes it hard to figure out how well you work together before you get there, but they are mostly supportive and offer monthly check-ins.

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Hanover Research Response
4y
Thank you taking the time to write a thoughtful review! We are happy to hear that you enjoy being a part of Hanover Research and appreciate your review. -People Team
2.0
Mar 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Company flexible about scheduling/time off

Cons

Salary, poor communication, project timelines

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Hanover Research Response
4y
Thank you for your feedback. We are dedicated to making Hanover a great place to work and would like to understand more about your experience and how we can improve. Please email us at peoplesupport@hanoverresearch.com with more information. -People Team
3.0
Mar 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Great opportunity to dip your toes into corporate sales, but only if you are comfortable with simply dipping your toes into a full sales cycle and not advancing your skill set past that until you leave or on the rare occasion transition internally. The BDAs are solely responsible for initial meetings, and the directors they support do not schedule any of their own cold outreach... This is the sole responsibility of the associates. If you want to learn how to cold call + email or learn how to converse with C-Level executives on the phone, this is a great role for you as the communication skills I developed are definitely valuable and substantial to have throughout my career.

Cons

The culture on the sales team is horrendous. I can recall numerous colleagues whom I developed relationships with, myself included, that legitimately had to go on antidepressants while in seat as it was that toxic and draining. Massive internal issue surrounding seniority and authority, with job security consistently on the line and alluded to by mid/upper management, even in group settings via emails to the BDA team or in team meetings. Turnover was extremely common, with a few people coming and going each month. Something clearly isn't working nor motivating any associates to succeed, they are consistently pressured to input robotic and borderline harassing outreach metrics to get hold of clients (ex. scraping sketchy websites and finding personal cell phone numbers for C-suite executives was an everyday norm and expectation, using fake VOIP numbers to dial from random cities, recording of our cold call conversations with prospects without any mention of consent, etc.). I was in seat for over a year before transitioning roles and was consistently in the top 50% of associates performance-wise, yet made less than $100 dollars a month on average in commission and was told during the hiring process the AVERAGE would be around 8-10K a year. As an above average performer, I can generously say I made around $2000/year in commission at most, with the extra few hundred bucks here and there coming from deals closed by my respective director originating from meetings I had scheduled. For context, this barely pays the bills for anyone living in the DC area and candidly, it was hard at times. The aggressive culture stems from the mid, upper, and executive level management, which has been expressed by several of my colleagues as well as myself at times during my time at Hanover with no change. Diversity both from a demographics perspective and from diversity of thought is also a mess. They constantly mention means to improve this, saying how proud leadership is by patting themselves on the back for implementing little things like charity matching for specific, pre-chosen leftist non-profits or implementing company observed holidays for Juneteeth and Indigenous People's Day, but I will always remember this one time on a company-wide all hands call the CHRO came on and presented this entire initiative to double the referral bonus for any candidates we submit that identified as BIPOC, LGBTQ+, or Veterans. Really inappropriate and uncomfortable sentiment that did not sit well with me nor my colleagues whatsoever and I’m surprised this was acceptable. I write this entire thread in hopes that Hanover reflects and refines from the several issues expressed above and to hopefully attract prospective employees that are willing or looking to make a massive impact and culture change, as this is a major issue impacting sales and the team needs to reform how they’re thinking to achieve the caliber of success that they want.

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Glassdoor has 332 Hanover Research reviews submitted anonymously by Hanover Research employees. Read employee reviews and ratings on Glassdoor to decide if Hanover Research is right for you.