Hanover Research reviews

3.6

66% would recommend to a friend

(320 total reviews)
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Wes Givens

54% approve of CEO

44% positive business outlook

Hanover Research has an employee rating of 3.6 out of 5 stars, based on 320 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hanover Research employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.6 stars).

Reviews by job title

320 reviews
2.0
Mar 17, 2014
Recommend
CEO approval
Business Outlook

Pros

The first thing I would like to suggest is that potential employees should do their research about Hanover – not just on Glassdoor – before applying or accepting an offer. Try to get in contact with current or former employees in your desired position and look up the company management team and mission to decide if Hanover is the kind of place you want to work. The anonymity that Glassdoor provides is great at making employees feel comfortable being honest, but it also allows the HR department to plant reviews and upvote favorable reviews. Some people are satisfied working at Hanover, but there are just as many who are unsatisfied, so make sure you know what you’re getting into. Hanover’s strengths are its people and the flexibility of conducting research from a laptop (I can’t speak to work on the development side of the company). The research team is friendly, smart, and eager to help when they can. Flexibility is also one solid characteristic of work at Hanover. In the case of unforeseen events, blizzards, etc., Hanover tends to let researchers work remotely. It saves you the trouble of burning vacation time to handle an unexpected situation. The office atmosphere is casual, and the company generally allows researchers a significant amount of autonomy regarding how they structure their day. Micromanagement has not been much of an issue in my experience.

Cons

The most glaring deficiency of Hanover as a company is its approach to management. Hanover has a heavy emphasis on merit-based advancement. Researchers who consistently exceed expectations earn promotions. It’s a great idea in theory, but Hanover tends to promote great researchers to management positions without any assessment of their managerial ability. The result is that research managers typically have little to no management experience and lack almost any of the basic skills required of effective managers. The qualities that make great researchers (attention to detail, ability to focus on one task for extended periods of time, research and writing ability, ability to work in solitude) have almost no overlap with the qualities that make great managers (interpersonal skills, empathy, long-term vision, ability to understand, motivate, and communicate with team members). In short, it’s likely that your manager will not have the experience or personality needed to be effective in that role. Do not expect to work for someone who will understand, respect, or truly lead you. Work at Hanover is also quite isolating. You receive a project once a week, are given a five-day timeline to complete it, and are expected to complete it without much interaction with other researchers. Managers tend to be unresponsive and unhelpful when asked for information or assistance. There’s no real infrastructure for researchers to share knowledge or expertise, either. Hanover is just not a collaborative place, and you’ll probably feel quite alone despite being in a room full of people. To be fair, Hanover seems to try to select people who are comfortable working in solitude. They administer personality tests and mention the isolating nature of the job in interviews. Just be aware that the solitude can be quite acute and depressing if you are more of a social person. The pressure of work at Hanover is high. Deadlines tend to be inflexible, managers are often inaccessible, and Hanover expects you to complete your project within the given time period regardless of the amount of time required to complete the project. This means you may regularly work 50+ hour weeks, especially when you are a new researcher. One perk is that you get free dinner if you work in the office past 7 PM. Hanover does not value its employees. It makes little secret of this, and there seems to be a tacit understanding of this among employees and company management. Plenty of people are comfortable coming into work, completing projects, earning a paycheck, and going home. But Hanover is by no means an employee-centered company. The company tends to be shady with major decisions that affect the lives of all its employees, providing little information to researchers and acting deceitfully in many cases. Company executives have repeatedly acknowledged being unwilling to invest in researchers or improve the research experience. Turnover is high and morale is low – ask to go to a happy hour with current employees and you will understand. This lack of respect for employees manifests itself in a pretty mediocre benefits package. The 401(k) takes years to vest, vacation time is limited and increases slowly, and there’s no bonus system for researchers. Basic health insurance is free, though.

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Hanover Research Response
12y
Thank you very much for your feedback. I am sorry to hear that your experience at Hanover has not been a positive one. Our clients and partners set very high expectations in terms of product quality and turnaround times and we are clear during the hiring process that the research role is deadline driven and competitive. We are proud of our internal promotion philosophy and we are investing heavily in manager training as well as professional development through our newly formed Learning and Development team. Our benefits package is generous with subsidized comprehensive health insurance, dental care, life insurance and long-term disability for our employees and 18 days of PTO (that rolls over) each year with 1 additional day at an employee’s anniversary each year up to a maximum of 28 vacation days. Our 401(k) plan includes a 2% match and is 100% vested after 5 years of employment. In addition to our free dinner for working late, we offer free snacks, fruit, coffee, on-site yoga classes, regular team meals and a flexible work policy. We foster a culture of rewarding strong performance and nearly 20% of the research team earn merit based promotions each promotion cycle, so it is difficult to reconcile why you feel as though you and your research colleagues are not valued. I would encourage you to speak with your Personal Manager, Project Lead, Managing Content Director, HR representative or Training Specialist if you have any concerns about your workload or are feeling under-valued. If you do not feel as though you are being heard, I also recommend speaking to me directly. Given the growth of the research team across the last 6-months (increasing headcount) and consistent upward mobility of high performers, it is clear that we are investing heavily in the research team and that we are committed to supporting professional growth. We would be open to hearing your concerns directly along with any recommendations and suggestions you may have for improvement.
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