Happen Bank reviews

Company is working to streamline their bottom line costs to show profitability. People are cut off before amenities. Employees are overworked due to poor hires who don't stay long (avg 1-2 year tenure). Gaps are filled with contractors but even the contractors don't stay for their full term as they'll get better offers elsewhere, or their managers are not very good. At-will terminations are used sparingly if you don't agree, speak out, all while "Doing the Right Thing". Company values are plastered everywhere but management fails to follow it. They'll only use them when it's convenient. Diversity and Inclusion hurts due to 1. Lowering business upkeep, 2. Employees being overworked that no one wants to participate in any extracurricular activities, 3. There are some closeted bigots in management which makes it almost impossible to get any support. If you're looking for professional growth, you're out of luck. While the company promotes gender pay equality, and have a pretty comprehensive leadership program for female employees only, if you're a male, you'll get nothing. Leadership development opportunities are only for those who are already aspiring leaders and not for those who truly need it. Promotions are gnarly. Senior leadership will try to get by with not changing your title and pay. You have to fend for yourself to get properly compensated! - From a different current employee. Your information is vulnerable when you apply. Resumes and offer letters left around in the office and desktops. Hiring managers not held accountable for your personal information. RSUs are worthless. tldr; if you're excited to be overworked, under-supported, chewed up and spat out, this is the place.

DO NOT work in Member Support unless you are desperate for a job or changing careers. LendingClub's operation team (Customer Development, Credit, Payment Solutions, and Member Support) have a crazy high turnover rate. I was working in Member Support for almost a year and I was one of the longest term employees in the department. They hire in large groups (10-15) monthly. Of the 10 people are started with, only 8 made it out of the 1 month training and only 3 people were remaining after 3 months. You are expected to be on the phone 93% of the day and your productivity is tracked down to the minute. If you need to use the restroom or if your call goes into your break, it will negatively affect your score. You are also graded on QA (they listen and grade two of your calls per week), Customer Surveys, and Average Handle time. You are nothing more than a number working here. The managers and supervisors don't care how burned out we get taking back to back calls for 7.5 hours a day. T Although the supervisors here were nice enough, they were pretty much useless. They pretty much sit at their desk all day, and no one actually knows what they're doing all day. If you need help with a customer or have a general question, you just get redirected to a member of the Assist team. It got to a point where I wouldn't even bother the supervisors and go straight to the Assist team anytime I needed help. During the hiring process, they mentioned that after 6 months you are able to transfer to a different department. What they didn't mention is that the departments you can transfer into are just lateral moves within operations. In my 1 year working here, I did not see anyone actually get promoted to a higher role. SIDE NOTE : The Member Support team is currently expanding to a branch in Las Vegas, Syracuse and Jamaica. The cost of running a call center is much cheaper at those locations, so if you're looking for job security, this is not it.