Pretty much everything else. Since the departure of our founding CEO due to scandals the morale has really lowered. The starting pay in Member Support(MS) has declined and so has the overall department. Management bases its disciplinary decisions and promotions on favoritism however there haven't been promotions due to a hiring freeze. They boast perks but the only real perks are if you work overtime, which no one is willing to due because they are so burnt out by the end of their shifts. Adherence is perhaps the worst, since our layoffs the department has been short and our call volume has been high. Adherence is a metric that measures how much time you are in production however that metric is so strict it barely allows you to take a sufficient bathroom break without being penalized. Now imagine a company where employees are chained to their desk afraid to use the bathrooms because they may loose their jobs, welcome to Lending Club. All calls are recorded and graded which is understandable due to the customer service nature, however your performance is also based on random calls that are pulled and graded. Get one bad call and its 60days before you see that score rolled out, not to mention it depends on who grades your calls and how much they like you. Your breaks are pre scheduled so if you start at 6am your lunch may be 3 hours later. If you get hungry during rest of the day you can't even enjoy all the lovely snacks that are provided because your adherence metric may suffer if you leave your desk. You Can't enjoy the massages due to adherence, you can't enjoy the nap pods due to adherence, we can't enjoy anything the company really has to offer due to being chained to our desk like slaves! if call volume is high, personal development is slowed because guess who has to cover the phones....so development isn't a prime priority here, although they advertise it to be. The positions that are open and promoted throughout the department are great, however everyone in the department is dying to leave that's 100+ qualified people fighting for limited positions. If your into being stressed out, over worked and constantly worried if your job is secure, then this place is for you! We recently starting hiring in member support again and the referral bonuses are great! However I don't know anyone's life I'm willing to ruin for few hundred bucks.
