Happen Bank reviews

3.6

69% would recommend to a friend

(993 total reviews)
avatar

Scott Sanborn

75% approve of CEO

67% positive business outlook

Happen Bank has an employee rating of 3.6 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Happen Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

993 reviews
1.0
Mar 7, 2019
Recommend
CEO approval
Business Outlook

Pros

It's close to the Bart entrance. that's about it.

Cons

-Repetitive calls. -No upward growth; only a lateral move - i.e member support to credit specialist. -I have friends who still work there and the news is that Lending Club is cutting cost everywhere they can find. The various snacks that used to be offered has been cut dramatically. The free health care is no longer, but it's still cheap. They are removing the operation department out of SF and are currently in the process of setting up call centers in Utah, Jamaica, etc (the level of customer service will be terrible). For those who still have a job in the operations department will have to decide to move to Utah or will have to be laid off. So think twice.

5.0
Dec 2, 2018
Recommend
CEO approval
Business Outlook

Pros

The people are phenomenal. Fintech can have a lot of jerks. Finance bros + tech bros can mean a lot of testosterone and a culture of bad behavior. That is not the case here. There are very few people who are jerks. Even when people disagree, it's civil and people are thoughtful about separating the person from the situation. I have had recent conversations (one today, in fact), where someone was disagreeing with me and they said, "I know you are coming at this with the right intent, but we aren't 100% aligned." By acknowledging that someone is a good person and that it's the incentives that aren't aligned, we focus on the real problem. The company itself is also extremely successful. Although we are in the news a lot for being sued, it's because we are at the forefront of this industry. We are the largest personal loan company in America and that puts a target on our backs. You don't get to #1 by being bad at your job or through blind luck. The leaders here know what they're doing and how to run a business. There are also almost unlimited opportunities to improve things. Not because things are horribly broken, but because there is so much that we can be doing. Literally everything is upside. If it's creating a new feature, changing a process, or upgrading a tool, everyone can make a significant difference.

Cons

The company has survived several devastating shocks, including our CEO committing fraud and being ousted by the Board in 2016. That, in turn, created more shocks. Taken together, it's meant the past few years have seen a huge amount of change and turnover in personnel. As the company shifts its business priorities, it causes disruption for the people working there. If your boss leaves and you don't like your new one quite as much, you might leave. That causes your friends and colleagues to reconsider things, etc. Change is hard and it's not over yet. As the business and personnel change, even at the top, it means the executive team isn't always in agreement. It can cause even more disruption as initiatives are created or killed, especially if the communication around it isn't perfect. For all the facts that it's publicly traded, 1800 people, and 11 years old, this is still a large startup. If you want something more stable, Visa, Wells Fargo, and Blackrock are all nearby.

Viewing 85 - 87 of 993 Reviews

Glassdoor has 1,021 Happen Bank reviews submitted anonymously by Happen Bank employees. Read employee reviews and ratings on Glassdoor to decide if Happen Bank is right for you.