Great Benefits/Location, and in return you just need to sacrifice your soul
Pros
The benefits were great, location is nice, and the interview was easy.
Cons
When you get a tour of the building, it seems amazing. It's located in the heart of the financial district (making it super easy to commute via BART), free snacks/coffee, and there are so many restaurants/bars around so you can drink to forget the 8 hours you spent answering phone calls from people who are self-proclaimed "computer illiterate" who decided to use an online lending platform to finance their vacations at 22% APR. Don't expect to get to know your coworkers very well. Most conversations are cut after about 20 seconds because the next phone call is coming in. You can talk to them during breaks, but everyone is usually pretty down and depressed, which leads to venting about how much they hate the job, making you feel worse when you get back to your station after break to take more calls. One of the metrics they use to rank you against other employees makes going to the bathroom outside of your breaks count against you. No joke. You really get the feeling that your just a small cog in a giant corporate machine. You get all these emails about fun company events happening in the lobby, or a reminder to try out the free massage parlor on site, etc., but then you remember you can't participate in any of these things because they expect you to be on the phones all the time. If you survive long enough, you will end up working a Saturday shift. If your average phone call length is too long, it counts against you. It makes sense, but it also causes you to get upset when customers need more help, even though your first priority is to actually help them. Be too helpful and your performance metrics are lowered.