Happen Bank reviews

3.6

69% would recommend to a friend

(993 total reviews)
avatar

Scott Sanborn

75% approve of CEO

67% positive business outlook

Happen Bank has an employee rating of 3.6 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Happen Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

993 reviews
1.0
Nov 27, 2017

Credit

Recommend
CEO approval
Business Outlook

Pros

Decent Health Benefits, some smart and friendly people to work with, Snacks, on-site massages, team outings, company outings, coffee baristas.

Cons

Honestly, if you can walk away from this company, please do. Nobody is happy working here specifically in operations. Zero growth opportunity and no communication between upper management and the floor. Turnover rate is insanely high that gives people no hope and overall moral is just low to the point where you can see people taking interview calls everywhere across the entire company. Promotion here considered as ladder move that gives no pay raise and way below the market. Giving false hopes and constant operational change make employees can’t trust a single word from the upper management anymore. All of your workflow and performance is heavily based on metrics and they hired all supervisors from retail and consumer service background that has zero knowledge and experience in financial service. All they do is scheduling one on one with you to talk about numbers and how to improve yourself Lending Club wisely and giving you “career advice” how to move to a “better” department, which I believe is just ironic and pathetic. HR is just another joke in this company. Aside from making fake comments and giving good reviews here. They have done nothing for the employees. Trying to make this company that cares and values your opinion in any forms and capacity they can possibly do. During your existing interview, when employees actually bringing up the issues and what can be done better, HR plays dumb and acts never acknowledged of anything that has brought to their attention many times. Favoritism and politics are full of every corner on the floor. Making interior move or they call “promotion” extremely difficult and management would literally pull you aside and ask you to join the newly launched product team repeatedly even after you told them you are not interested in. Issues listed above are just small portion of what’s going on within the company. If you want to challenge yourself mentally everyday, be my guest.

1.0
Oct 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Interesting work area. Downtown location. You get to hear the word "disruptive" a lot. Sailing opportunities. Parties for Marina types

Cons

They like to say it's a tech company, but compared to other Silicon Valley companies the perks do not compare (health insurance not great, they'll tell you about the "lending club 20" for all the weight you'll put on, but I don't think they know what perks those other companies have). Nickel and dimed everywhere (I had to buy my own keyboard and mouse). They say that most people leave jobs because of bad managers. That's why I left, I constantly felt under attack and I worked with people who were under qualified and not controlled. As a friend said when I handed in my notice "way to punish them for harboring incompetence". A month after leaving, they apparently eliminated my job position entirely. That was about 5 months after creating it. They claim they are agile, they are not. Product managers have no authority. The business is run by marketing who treat development like lackeys. Monumental solos are everywhere.

1.0
Jun 25, 2020
Recommend
CEO approval
Business Outlook

Pros

there once were many now there are none

Cons

Here is the story that many at LC now are piecing together - the way LC went down: it started with the firing of Renaud Laplanche by the board. Total overreaction designed to appease regulators. He was a visionary CEO with amazing sense for storytelling and the media loves him (he just raised Series D round for his LC copycat Upgrade at $1B valuation while meanwhile LC's valuation has plummeted to less than $350M). Scott Sanborn - a nice guy, who had never run anything bigger than a small lending operation before is promoted to CEO by the board and hires the former CFO of WaMu's mortgage operation which was seized by regulators in 2008 under his watch . Scott then makes precarious hire #2 by bringing in as a President one of the worst imposters in the industry - Steve Allocca who was pushed out of PayPal and before that out of Well Fargo. Steve clashes with Tom as well as with the COO Sameer Gulati - a talented and charismatic strategists almost immediately. The COO leaves and Steve starts plotting how to take over the CEO job from Scott by positioning himself as a visionary who's hands are shackled by lack of authority to re-orient the company. Steve creates utter chaos around a fairy-tale story about LC as the financial messiah spreading wellness to the masses despite the fact that the company knows too well that the credit scores of 75% of its customers deteriorate and debt levels rise precariously after customers take a LC loan. For a few years Steve manages to string the board along with this fairytale but fails to produce a substantive plan of how exactly that plan of his work. Then Scott makes mistake #3 and hires an absolute nightmare of a CTO - Bahman Koohestani - a fixer with zero product or technology skills but with profound absence of charisma and penchant for intimidation. An exodus of talented product and engineering leaders and credit professionals ensues. Scott, Tom, Bahman and Steve proceed to cut costs and weaken what's left of LC's core competency in service of the fairy-tale that Steve created to turn LC into a financial-wellness provider. After almost 3 years of pain and "destroying what is working" the board finally loses patience and fires Steve Allocca in the middle of the COVID epidemic which practically shuts down LC's only revenue producing business - personal loans. With the company now left with a skeleton staff and a pale shadow of its former self, Scott and the board hunker down to try and survive COVID until the bank acquisition deal materializes after which there will be no more LC left.

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Glassdoor has 1,021 Happen Bank reviews submitted anonymously by Happen Bank employees. Read employee reviews and ratings on Glassdoor to decide if Happen Bank is right for you.