employer cover photo
employer logo
employer logo

Harbor Freight Tools

Engaged Employer

Harbor Freight Tools Customer Service Sales Associate reviews

2.1

4% would recommend to a friend

(5 total reviews)
avatar

Eric Smidt

Not enough data to show CEO approval

4% positive business outlook

Reviews by job title

5 reviews
2.0
Jun 27, 2014
Recommend
CEO approval
Business Outlook

Pros

If you have a good store manager it can be a good place to work. Most of the people I worked with were dedicated people and I never had a cross word with anyone, and I was fortunate to have a great store manager. The customers were friendly and I enjoyed helping them. It's a decent part time job for a single person with few outside obligations.

Cons

Short sighted corporate has oversaturated this area with new stores so everyone's sales have dropped off. Because of that, new stores have not met sales forecasts resulting in everyone's hours being cut. The store managers are pressured to sell the Extended Service Plans and Inside Track Club memberships and they have no choice but to pass down that pressure to the employees. Hours are not consistent so you may get 18 hours one week, and 12 hours the next week, and the starting and ending times might vary which makes it very difficult to plan your life. Many employees are married and have children and it is impossible to make sure family obligations are met when you never know from one week to the next what time you will be starting and ending work, or what days you will be scheduled.

3.0
May 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Friendly co-workers that got along with one another Friendly Assistant Managers who did the best they could to work alongside with employees Incentives for reaching sales goals. Decent employee discount Flexible work-schedule

Cons

Very unorganized management. Employees extremely undertrained Lacked store resources Understaffed on certain days due to management wanting to save money on labor Very Sales orientated with lack of loyalty to the consumer

1.0
Feb 10, 2014
Recommend
CEO approval
Business Outlook

Pros

If you work 40 hours, they give you pretty good insurance. You get your PTO & Sick time in two different buckets. If you are well liked they will work with you on anything. The store gets pretty busy in the summer so the shifts fly by. You get to make long life friends. For the record: I resigned from this job.

Cons

Ok, I started working for this HFT in 2010. The first 8 months into the year everything was great. Everyone from my store had full-time shifts, we all got along as a little family. Then we got a new store manager. I really liked him as a person & saw no threat the first 3 months into his promotion. At first he didnt really change our schedules much, but during the holidays I started to see less hours on my schedule & that was the same for ALMOST everyone. Then I started to noticed that he would give hours to the people he became buddy buddy with. I brought alot of different situations to my store manager attention. Nothing ever changed and one year I was told that because I don't have responsibilities such as raising a child that I didnt need the hours. I went and spoke to the auditor of the store and explained to him why some transactions did not make any sense, nothing changed. The people who he gave 40 hours & benefits were the same people misleading our customers into believing the warranties for our products were free. They would skim a little off the total and add to equal the same amount but include a protection plan. I remember the first Thanksgiving ever that HF was open. My store manager posted a sign asking for help on that day, he needed only 5 people. No one signed up, so out of the kindness of my heart I did and got 4 more people to join. He then announced that who ever signed up would receive time in a half pay. Ten more people signed up, and he decided to pick out of those 10 people instead of the employees who really wanted to work.

Viewing 1 - 3 of 5 Reviews

Glassdoor has 3,499 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.