employer cover photo
employer logo
employer logo

Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

63% would recommend to a friend

(3,449 total reviews)
avatar

Eric Smidt

67% approve of CEO

58% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,449 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Feb 9, 2015
Recommend
CEO approval
Business Outlook

Pros

The pay rate is decent when you factor in the commission you get off of selling in-store member ships and extended service plans. Managers are very driven when it comes to the store and its appearance. Daily interaction with store manager and what is expected of all employees. Opportunities for advancement immediately if you're a hard worker and have a good attitude.

Cons

The Point of Sale program is below average, item look up and product numbers are in a separate program as well so expect to bounce between the two all day wasting everyone's time. One cash register was open at my location out of four, lines would get long and back up cashiers were always slow in coming, even with a radio. Basically everyone else's time is more important than yours. First check took two months to get, same with the last check. Not enough floor personnel. Had to leave register when there was a line to help the customer being checked out daily. Too stressful, even for retail.

2.0
Feb 8, 2015

Harbor Freight Tools Corporate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Medical Benefits, 401K options for everyone (PT and FT)

Cons

If you are looking at a job in the field: With retail turnover being so high, you probably may know if you show up, get your work done and smooze your management, you have a pretty good chance at getting handed a slightly better position with a set of keys. With Harbor’s turnover being abnormally high, the odds are even better. I’ve seen entry level people with not a hint of retail experience climb on up the ladder scaling two or three promotions in matter of months. Unfortunately, the most common scenario I saw usually goes that you get hired, are offered about ten hours at minimum wage, you add that up and realize once taxes are taken out, it won’t pay for your gas to get there and home. If you are interested in a position at the retail store and don’t have any other options, my advice is: Try it out…short term. Try to upsell. If you do well, the store managers love it because it goes back directly to their own performance. You will probably find out very quickly if you are at a “good” store or an “everyone seems to quit by walking out and cursing” type of store. Get out asap if you aren’t happy- there is too much retail the world to work at a bad HFT. Ask to do things that you haven’t done before so you can slap it on your resume, walk over to Home Depot and tell them you have the experience. If you are considering a position at HQ in Calabasas, How many meetings did I have to attend to introduce the “new” VPs? Only to find out a few months later they have disappeared. Turnover is high, pay was poor and you’re working with executives that if anyone knew their salaries, it would cause a war. When I knew I was leaving, I confided in many other coworkers and so many, (after finding out I was defiantly leaving) admitted to trying to find something else. “Take me with you!” That’s your culture. I found a much better job and I regret every minute I didn’t try to get out sooner. I hate to say it but I feel that there may be validity to a review I saw that “Company has a bunch of fake reviews in June. This place is hell! dont work here ” Harbor Freight knew about Glassdoor and their poor reviews. There was talk of what they could do to improve them…I remember laughing out loud that NONE of the options were to attempt to do their part in creating a better workplace. That would probably cost too much. Hey may be greedy and uncaring about their employees, but they are not stupid.

avatar
Harbor Freight Tools Response
11y
Hello, thank you for sharing your input. We're glad to hear you found the benefits to be favorable. We agree, Harbor Freight's benefits package is extremely competitive, and that includes the vacation, sick leave, health, 401K, etc. We were sorry to read your unfavorable points, however, and were surprised you would offer a second-hand review of the retail experience since you worked at the corporate headquarters. We would only counter this by saying so many actual retail employees have submitted much different, more positive reports. Harbor Freight, as most other companies, gives its employees the opportunity to grow and follow rewarding, ascending career paths, many of whom have shared their experiences on GlassDoor. Consequently, we are proud to say we have a number of staff members who have been with us for over 30 years. That said, we wish you good luck in your endeavors and thank you again for sharing your thoughts.
2.0
Feb 7, 2015

Would like to work there

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Has the ability to a first class business for real Americans that work for a living.

Cons

From the reviews I have read here a lot of room for improvement.

avatar
Harbor Freight Tools Response
11y
Hi, thanks for your input. However, it's unclear whether you've actually worked for the company. If not, you are welcome to share your input with the company directly. thank you again.
Viewing 3082 - 3084 of 3,449 Reviews

Glassdoor has 3,496 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.