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Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

63% would recommend to a friend

(3,449 total reviews)
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Eric Smidt

67% approve of CEO

57% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,449 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Nov 10, 2009
Recommend
CEO approval
Business Outlook

Pros

the company offers a decent, fair salary for the position, with the bonus included. the benefits are good for a company this size, and the staff were hard working and loyal

Cons

you are expected to work long hours, and must push the warranty program for the tools very hard. the last year upper management made it very clear that anyone who did not want to do things their way was welcome to leave.

2.0
Feb 19, 2015

Assistant Manager

Recommend
CEO approval
Business Outlook

Pros

Decent pay, but should be all salary there, esp bonus and itc bonus is great.

Cons

Terrible terrible place to work, the upper management doesn't have a clue. Isos is pointless, replenishment is pointless, reading a piece of paper that says to but some more on the shelf the darn paper is always wrong! Instead of being so "proud" of opening so many new stores fix the ones that are terrible instead. The stores just look so poorly maintained, I fell low and uncomfortable telling anyone I work at harbor freight! Break rooms are terrible and there chameleon system is trash the registers break down 3 times a weak! glad they got rid of the name collection! That's just half of it, I'd say this is just a place to get your feet wet and then leave it, teerible company

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Harbor Freight Tools Response
11y
Thanks for your input and for making note of the decent pay you're receiving. We also hope you are enjoying the casual atmosphere and competitive benefits provided. We also appreciate your thoughts about the areas where you think Harbor Freight can improve. The company continues to strive to create a more conducive work environment and its input like yours that helps us get there. We encourage you to reach out to your HR representative with your concerns, or, if you prefer to share your thoughts anonymously, you can do this by calling our HFT Outlet Hotline at 1-800-693-8377. Thank you again for your feedback and we hope we can help resolve these issues.
2.0
Nov 5, 2012

Must have a thick skin

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some people are fun to work with, management can be very easy to talk to on a normal level, can make the environment very loose.

Cons

- Operates on a bare bones staff leaving usually just a cashier, a manager and a 3rd body/ floor Mon - Thurs with maybe an extra body on the registers and floor on the weekends at any given time. - The floor associates are usually expected to do customer service, carry outs, warehouse and stocking. The stocking starts with the store outs which are expected to be pulled and stocked rather quickly within 4 hours of opening, but are near impossible for the 3rd body/ floor to accomplish in their entire 5 hour shift because of the fact that they are doing customer service, carry outs and cashier back up if they are trained to do so (which 95% of them are). - If you are too hard a worker, you may feel like you are held back in the trenches because they can't afford to lose a hard worker to less demanding physical responsibilities such as supervising or office work. They need every hard working worker they can keep in the trenches just to have a chance to be if even 75% efficient with what is expected in store. - Outside of the 6 primary jobs (store manager, assistants, pricing coordinator, head cashier, warehouse supervisor) there are maybe 20 some part time employees getting between 5 - 25 hours, most averaging around 15-20 a week. - Pay is almost as low as it can get, but commissions are a plus, if your store is in the right demo. Some can be poorly placed for warranty sales.

Viewing 3400 - 3402 of 3,449 Reviews

Glassdoor has 3,496 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.