Is Harbor Freight Tools a good company to work for?

Harbor Freight Tools has an overall rating of 3.6 out of 5, based on over 3,497 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 64% of employees would recommend working at Harbor Freight Tools to a friend and 59% have a positive outlook for the business. The best reviews about Harbor Freight Tools have been left by employees working as District Manager , Equipment Operator and Human Resources .

Does Harbor Freight Tools pay their employees well?

According to anonymously submitted Glassdoor reviews, Harbor Freight Tools employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Harbor Freight Tools. This rating has been stable over the past 12 months.

How satisfied are employees working at Harbor Freight Tools?

64% of Harbor Freight Tools employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Harbor Freight Tools 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Harbor Freight Tools?

Sales Associate (317) , Store Manager (212) , Logistics Supervisor (150) , Cashier (142) , Logistics Associate (133) , Sales Associate/Cashier (119) , Sales Supervisor (107) , Sales Manager (103) , Logistics Manager (85) , Assistant Manager (77) , Retail Sales Associate (63) , Warehouse Associate (61) , Senior Sales Associate (60) , Logistics (53) , Manager (49)

What are the pros of working at Harbor Freight Tools according to real employee reviews?

"very good part time job good pay and always rewarding employees" ((in 357 reviews)); "great benefits such as easy to accumulate PTO and insurance benefits" ((in 251 reviews)); "Great place to work and people are great" ((in 151 reviews)); "You receive a small portion of time off on each paycheck depending on the hours you work." ((in 112 reviews)); "Coworkers were great and made work enjoyable." ((in 83 reviews))

What are the cons of working at Harbor Freight Tools according to real employee reviews?

"It just reeks of poor management and a lack of caring of who is promoted to what position." ((in 217 reviews)); "No work life balance work 2 or 3 overnights followed by an early shift then a close." ((in 101 reviews)); "early and long hours on some days" ((in 92 reviews)); "managers don't even know how to do their own job." ((in 88 reviews)); "Upper management is horrible." ((in 70 reviews))

What are the top reviewed Harbor Freight Tools locations?

Calabasas , Dillon , Los Angeles , Houston , Moreno Valley , Camarillo , Nashville , Fort Worth , New York , Phoenix , Chicago , San Antonio , Tampa , Atlanta , Austin , Jacksonville , Dallas , San Diego , Sacramento , Portland , Louisville , Cincinnati , Olean , Oklahoma City , Raleigh , Corpus Christi , Indianapolis , Columbus , Riverside , Las Vegas

Harbor Freight Tools reviews

3.6

64% would recommend to a friend

(3,450 total reviews)

Eric Smidt

69% approve of CEO

59% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,450 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,450 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews

2.0

Nov 19, 2023

It’s an ok job. It pays the bills

Sales associate

Recommend

CEO approval

Business Outlook

Pros

20% discount, generous paid time off

Cons

It’s truly a lot to take in and they work you to the bone! If you’re not used to standing all day or multitasking during busy and non busy hours, this job is not for you. You must answer phones all while handling customers, make announcements every 30, and pitch the sales for membership, credit card and extended warranty. Along with this the checkout process is way to long and you have to verify each customers information or put them in the system. It can be truly stressful especially during sales.

Harbor Freight Tools Response

2y

Thank you for sharing your experience with us. We are always open to receiving feedback from our hardworking team. We depend on all our Associates to provide a great customer experience and we are grateful for all you do. We would not be able to achieve all that we do without hardworking team members like you. Our goal is to ensure that Harbor Freight is a great place to work where all our Associates can succeed and advance. We regularly monitor feedback in our efforts for continuous improvement and we want you to know that your comments will help us in doing so. Thank you for your continued hard work in Huntsville, AL and we are glad to have you on the team.

5.0

Nov 7, 2023

Great place to work

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Environment and people are so dictated to he job and always willing to go the extra mile

Cons

PT associate get a minimum of 12 hour per week. I understand the dynamics from the companys point of view i get it but from the PT asscioates point of view it is not enough to pay bills or look for another part time job.

Harbor Freight Tools Response

2y

Thank you for your feedback. We are always happy to hear from our hardworking leaders. We depend on all our Associates to provide great customer service and build a great place to work. We are grateful for all you do. We want you to know that your feedback is valuable to us, and we encourage you to continue providing us with your comments and suggestions. Thank you for your continued hard work and we are glad to have you on the team!

5.0

Nov 3, 2023

Superb Experience As Far As Entry Level Retail Goes

Jr. associate

Recommend

CEO approval

Business Outlook

Pros

The products, prices, services, and policies are easy to stand behind because they are both simple and sensible while easily beating competitor offerings. Aside from the occasional rotten customers you'd experience at any retail job the customers you interact with here generally are much more kind, patient, and knowledgable than you'd see elsewhere. Associate benefits are superior to the offerings found at most other retail companies, including for part-time employees, and the 20% associate discount is great. Due to private ownership the company is more flexible and continues to update its policies and practices in ways that improve the experience for both customers and associates. Leadership is always willing to listen and provide mentorship and additional training when something isn't right. There are constant opportunities for advancement, especially if you're willing to move. Anyone staying at the company for more than a few years can achieve a leadership position if they're willing to take on the responsibility associated with it.

Cons

I've struggled with inventory processes due to some logistics associates, primarily the part-time college kids, not following procedures and failing to effectively communicate thus introducing inefficiencies into the work which increases the workload. Logistics, particularly truck receiving, is physically intensive. My smart watch shows me burning an average of 1,200 activity calories and achieving >20,000 steps on a truck night. Some customers can be terrible to interact with, although nothing beyond what you'd experience in most customer-facing retail roles. While superb for an entry-level retail position you must understand that it's just that. You won't be making $50,000/year. You will be doing menial tasks and interacting with the public a lot.

Harbor Freight Tools Response

2y

Thank you for your detailed feedback! We are always happy to hear from our hardworking Associates. We value people above all else and we are committed to improving in all areas to make Harbor Freight a great place to work. Your feedback will help us do that. We want you to know that your feedback is highly valuable to us, and we encourage you to continue providing us with your suggestions as we continue to improve. Thank you for your continued hard work and for making Harbor Freight a great place to shop. We are glad to have you on our team and we look forward to seeing you grow!

Viewing 451 - 453 of 3,450 Reviews

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