employer cover photo
employer logo
employer logo

Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

62% would recommend to a friend

(3,452 total reviews)
avatar

Eric Smidt

66% approve of CEO

59% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,452 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Jun 22, 2021
Recommend
CEO approval
Business Outlook

Pros

I worked at Harbor Freight for about 7 years starting as a part time cashier and working my way up to Supervisor. They offer a competitive wage and PTO as well as health benefits and 401k for full time. Not an overly difficult job, warehouse position is more physical labor, cashier is more sales oriented.

Cons

As a cashier you have to ask customers a million questions which obviously annoys them.you ask for their phone number, if they receive the coupons, if they want to add an email, if they want a warranty, if they want a membership, if they want to apply for a credit card. There should be a simpler message for it. And they want you to use a specific script and they take the script part way too seriously and get freaked out if you go off script which everyone does because customers prefer real and engaging conversations. My store had a tendency to overlook upper management who didn’t want to work but sit in the office all day getting paid more money and having the supervisors cover all of the work (then wonder why tasks weren’t getting done) I think you’ll find this happens in most retail jobs. Unrealistic expectations As a supervisor certain things were expected to get completed. On paper our store was over staffed yet we hardly ever had anyone working which prevents us from ever getting 100% of tasks done. They don’t give adequate help but give you a mountain of stuff to do and no realistic way to do it.

avatar
Harbor Freight Tools Response
5y
First, we would like to thank you for dedicating over 7 years of your career to Harbor Freight. We would not be able to achieve all that we do without hardworking associates like you. We depend on all our associates to bring value to our hardworking customers and we’re thankful for all you do. As an organization, we are committed to doing the right thing. We believe in creating a work/life balance for all our associates. We strive to be the best pace to work through continuous improvement at all levels, including management. Please know that our policies and procedures are designed to keep our associates safe. We have heard similar responses from our associates regarding scheduling and we assure you that we are continuously working to improve in this area. We always encourage our associates to reach out to their HR Partners if they have any concerns to share. Your comments will be shared with the right HR Partners. Thank you for your hard work and we wish you the best in your career journey!
1.0
May 26, 2021

Don't do it, trust me, just don't.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers, Okay pay I guess

Cons

Miserable management = Miserable employees. Spent a good chunk of my life with this company, I can tell you confidently that if I could do it all again I would avoid this company like covid-19, you didn't deserve my loyalty and I certainly didn't feel appreciated when I left.

5.0
May 17, 2021

Love

Recommend
CEO approval
Business Outlook

Pros

Work life balance Good pay Good to policy

Cons

Too big of a focus on hours DM only worried about his bonus

avatar
Harbor Freight Tools Response
5y
Thank you for taking the time to provide us your feedback. We are always happy to hear from our associates. We depend on all our associates to bring value to our hardworking customers and we’re thankful for all you do. At Harbor Freight, our goal is to be a great place to work and we are dedicated on creating a work/life balance for all our associates. We encourage you to reach out to your HR Partners and connect with them if you have any concerns to share. Thank you for your continued hard work and we look forward to seeing you grow !
Viewing 595 - 597 of 3,452 Reviews

Glassdoor has 3,499 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.