The disorganization was appalling in the store i worked in. While working in the Deli department, i numerously had customers informing me of special sales or services none of my managers informed me of. One day we may have a sale of coleslaw, but no one thought of prestocking containers the day before. The next day we have a sale on ribs, again, passing the burden onto the next shift to package and stock containers during a busy shift. Next day cookies,....
You know the age old saying, "stick to one task until completion"? This job is the complete opposite. One minute you are packaging containers of ribs (which is messy),but you are interrupted and have to attend to customers who are counting the seconds it takes you to serve them. Next, you return to the ribs only to get sidetracked AGAIN by another duty. Come on HT, this method of service is disgraceful. The food we are packaging sits in the 40F to 140F danger zone because we are short staffed and ALWAYS have to attend to the customer. The 10 second customer service rule is impractical, when you staff less than 2 people on the counter.
Which brings me to my last qualm about HT. The store managers could care less about you. They frequently walk into our department and complain that something is not done, when they can visually see us short handed, catering to the customers. Stop complaining and give us a hand. Most of the HT policies are redundant, and the way the managers enforce them are patronizing. Your employees should be treated with a little respect.
