7y
Thank you for taking the time to provide us with this feedback. While Glassdoor is a great resource for raising concerns, I will always urge current employees to also address them with their supervisor and/or HR.
I agree that our team, and your coworkers, are great. There’s no doubt that the amount of dedication each of you puts into your work day-in and day-out makes us successful as a whole. As we continue to grow and expand our teams, knowledge, and processes, I am hoping that you will encounter more positive experiences with us.
I am sorry that you feel as though our organization, growth, and communication are not necessarily the greatest. I hope you would agree with me that we are making strides every day to improve these functions within every business unit. Assuming you are still a current employee, you will see that we have invested a significant amount of time in the development and continued education for our team through DevelopU. We sent FAQ out a week or so ago, and we are very excited to kick start growth among our entire employee population – so much so that we are providing paid time for our employees to focus on their learning, as well as 24/7 unlimited access for each and every employee.
I understand your frustration about clear communication, whether it be from leadership, coworkers, or even members and clients. I want you to know that we are actively working on improving our skills and our training. Courses focused on communication, leadership, and management are all part of our DevelopU library and will be leveraged to improve our employee experiences.
If you would like to discuss your ideas on how we can improve, I can be reached at Hmintzer@healthadvocate.com or you can find me in my office.
Thanks again for taking the time to share your thoughts.
Human Resources Business Partner - Howie Mintzer
