Health Catalyst reviews

Thank you for sharing this review, and thank you for six years of really meaningful contributions to our company's mission and success! It is so significant what you have given to our company by choosing to come and to stay for so many years. Thank you also for your kind words. We will try to continue to be nimble in the face of this current COVID-19 situation, both to keep our team members safe, as well as to contribute to a positive global response to this challenging circumstance. I'm grateful to be in an organization that can directly support our wonderful health system clients as they are on the front lines of responding to this unique situation. I also appreciate your feedback regarding the challenges associated with our reorganizations. And I acknowledge that we've made some meaningful organizational changes as part of the 2020 planning process, and that every time we make an organizational change it causes disruption to many team members. I apologize for this disruption and challenge. As we've discussed in the past, it is an elusive balance to find between being nimble and changing as we continue to be a fast-growing company, and not changing so much that we can't be productive and effective. Our attempt in finding that balance is, wherever possible, to batch together the organizational changes once a year, in the planning process, and then to hold the organization constant throughout the rest of the year. But we don't do this perfectly today, and there are still circumstances where we need to make changes even outside the annual planning cycle. But please know that we are striving to minimize the number of changes we can make, and I hope that we'll have several months ahead of more constancy regarding our organizational structure, until the next planning cycle, with the one note that it's hard for anyone to predict the full impact of the COVID-19 situation. So we'll keep watching and learning and observing, and strive to find the optimal balance, knowing we won't always get it exactly right. Finally, I appreciate your positive feedback regarding transparency. We'll try to increase transparency and communication particularly during these times of unique challenge and uncertainty, related to the COVID-19 pandemic. Even in times of great uncertainty, there are also things that don't change, like our mission and like the timeless principles we strive to adhere to, and those foundational unchanging elements will help us work through and get through these challenges together. Thank you again for your review and feedback! Best, Dan

Thank you for this thoughtful review and feedback. I'm very happy to hear of the positive elements of your experience thus far at Health Catalyst, and thank you for your kind words regarding the leadership team. I agree with you regarding the talent and dedication of our teammates, and I'm also happy to hear that the benefits are positive. I also very much appreciate your feedback regarding the bonus structure of the company. And I acknowledge that there is downside to our current bonus structure which, for many years now, has been nearly entirely focused on companywide performance. I believe there are many positives of this team-based approach to bonuses. But there are also downsides, and as we grow and mature as a company, it's important for us to be open to updating and changing "practices" while also remaining true to "principles". Over the years I've tried to think carefully about whether the team-based bonus is closer to a "principle" or a "practice", and we have debated this as a leadership team as well. In a recent 1:1 with a long-time colleague, teammate and fellow-leader at Health Catalyst, we had an interesting and reflective discussion of learnings along the way of our nearly decade-long work together at Health Catalyst. One of the learnings I shared was the realization that almost every topic and decision of significance turned out, when I really understood it, to be along a spectrum, rather than being more "digital" or clear-cut "yes" or "no" or "always" vs. "never." Navigating through where we should fall on a spectrum, with an acknowledgement of ambiguity, judgment, and decisions based on limited data, has been an experience that has repeated itself thousands of times throughout the years. And the structure of the bonus is also on this spectrum. I believe the way we approach the bonus is a practice that can and should be modified over time as our circumstances change. As we make updates to the bonus, we should also be informed by and guided by a balanced view of timeless principles. Perhaps all of this is a convoluted way of sharing with you that I'm open to and in the process of pondering, with active dialogue with our leadership team, how we might consider evolving the bonus structure over time to potentially include some individual-specific components. And I also would like to move towards a more consistent higher-percentage-of-target bonus payout over time, which is also extra challenging as our company also works towards profitability. One of the benefits of moving to an annual bonus payout cadence is that this provides us with some time and space to consider the bonus structure, and to potentially utilize some of 2020 to iterate on some ideas that can inform our structure moving forward. We'll discuss this more in depth during today's All Team Member meeting, and will keep working on this in the weeks and months ahead. I do believe there may well be a place for a portion of the bonus to be based more on items that an individual has more direct control over, with another portion remaining tied to the companywide performance. Finally, thank you for your encouragement regarding transparency. We'll try to actually increase our transparency and frequency of communication in challenging times like our current COVID-19 situation, with weekly all-team-member meetings and written updates from me every few days, in addition to encouraging all managers to conduct weekly video one-on-ones with every team member. We will make it through this and many other challenges, together, in the weeks, months and years ahead. Thank you again for choosing to join Health Catalyst! Best, Dan