Health Catalyst reviews

I want to sincerely thank you for sharing this feedback and for writing this review. I'm also really grateful for your contributions to the company's success for more than three years. I have read and reread your review several times, and want you to know that as I've considered your feedback, I sense the sincerity of your intent, to help the company stay true to its mission. I also find the tension that you highlight to be very real and relevant to us as we move forward. I also want you to know that I've spent multiple hours, engaged in direct dialogue with the most senior leaders of the professional services organization, including Tom Burton, Mike Doyle and Brant Avondet, on the topic you've raised around billable hours and its relationship to our mission and our focus on team member engagement. First I would share with you the belief that this is a topic we must stay vigilant and focused on -- we will never be "finished" with this topic, because it will require constant balancing and rebalancing between two competing, but long-term critical elements. The first is the mission of the company, and the central driving force in accomplishing the mission being team member engagement. That is my #1 priority as CEO and I encourage every leader and manager at Health Catalyst to view this as their top priority, because it is at the center of the flywheel and it enables us to accomplish our mission. But this has to be balanced against financial sustainability and scalability as well. This is where we are striving to find that right balance, and seeking to set a target for utilization of around 30 hours per week, on average, to achieve this sustainability, giving our clients a solid value for the work they ask us to perform, while also providing enough time for our team members to 'sharpen the saw' with the time above and beyond the average 30 hour a week longer-term objective. We also try to stay balanced in keeping the utilization objective as a good longer-term guideline, but to allow for short-term deviations to enable vacation time, holidays, unplanned situations, etc. But it is a tricky, ongoing balance and tension to manage. I know that our professional services leaders are focused on striving to achieve this balance, and that they are actively, consistently working towards this balance. I would invite you to visit with me or with any of these senior leaders to share more of your perspective, and ensure that we are understanding your experience deeply. I once again really appreciate your daily work, your contributions to the company's mission, and remain committed to striving to strike the right balance, and keep iterating to enable your experience to be sustainable, positive and engaging as a best place to work. Best, Dan

Wow. Thank you for your incredibly generous and kind comments. There is a great deal to try to live up to in your comments, which is both intimidating and motivating. This is even more true given that we have been working together for more than five years. I hope that in the months and years ahead I will not let you down. And I would express my sincere appreciation to you for so many years of contributions to the company's success. You've lived through a number of chapters of the company's existence, and, no doubt, made really significant contributions to our success. For that I am sincerely grateful. I've never, EVER been referred to as a Rock Star before (for example, my kids broke out in spontaneous and uncontrollable laughter when I shared this review title with them), for many good reasons :-). Perhaps it's the continuation of my 80's hair style, or the fact that I literally wear the same super-boring, and dated outfit--see pleated pants from Men's Wearhouse as exhibit A and the same Land's End white shirts that were in production in the late 80s as exhibit B--to work every day. I could keep going, as you know :-). I certainly don't have the personality of a rock star, and, as an introvert, it has certainly never been in the cards for me to bring that kind of persona to this role. But I sincerely appreciate your kind words, and I do care deeply about every team member, I love and respect every team member, and I feel passionate about our company's mission -- a mission that is bigger than any one of us, and is worthy of our long-term commitment. I also want to acknowledge the critical role of every team member, every day, contributing to the 'character' of the company -- our level of adherence to the Health Catalyst Way. That is what has truly built the culture, and will continue to build it, every day moving forward. And you and so many other leaders and colleagues have made such meaningful, central contributions to this culture. Thank you again for your kind words, they lifted me and are really appreciated, and I'll try hard to live up to your generosity. Best, Dan