The flexible PTO policy, while great, still feels awkward when coupled with the billed hours requirements in Professional Services, especially as our goal should be to become as efficient as possible in getting to meaningful improved outcomes with our clients. I also feel that our services teams have become more and more disconnected from our product teams, part of which can be attributed to the growth of the company, but the other part I attribute to organizational structure changes over the last two years that split teams apart that once had services and development working side by side.