Health Catalyst reviews

With the above said, the Professional Services division of the company needs some serious house cleaning. Product Managers don't have roadmaps for their products, don't announce product features regularly, don't clearly track or manage bugs, or have a process where people (clients and employees) can request new features. In fact, many teams can't really agree on what their product is, or does, or offers. You're expected to make it up as you go along. If you want some supporting documentation and direct a client to HC Community, our client facing web tool, it's a mess of links to old, out dated, poorly written materials. Somehow, product managers aren't responsible keeping this information up to date and written professionally. I'm not impressed with the leadership in Pro Services and neither are my peers. Are these managers really good at getting client adoption of products for the long run, or good people managers? Two different things. What publications are product managers reading? Do they share that information in a collaborative way to build trust? Do they pay attention to how other software companies conduct themselves and communicate information, and try to replicate that on their own teams? Do product managers follow software development best practices? I see none of this. Further, there is no clear way to express our frustrations with the incompetency seen here. Culturally, the Professional Services leadership team and Hiring Team is made up entirely of white men, with the exception of one female executive. The Pro Services division receives an email from this group every two weeks and none of the information communicated reflects the work I do, or the changes I want to see. Despite cultural pressure internally and externally to reflect on why representation in this needs to change, nothing really changes. Who decided the group should be made up of leadership team members only? Probably the leadership team. A recent "re-org" in Pro Services resulted in the layoffs of a few people and shifting of others into new roles. Some of that shifting meant people were promoted into positions with significant responsibilities and not surprisingly, these people are white men - longtime employees. Time and again as certain people are promoted, roles are shifted, teams are formed, and workgroups are established, women and minorities are sidelined to Affinity Groups. We watch as poor decisions are made, work is disorganized, products struggle, clients asks hard questions we can't get answers for, and simple tasks like documenting materials are largely ignored. We will never be a first rate company as long as this is allowed to continue.

Temporarily the 401k match is on hold, but this is a temporary cut that results in keeping all team members and not having salary cuts. There is a lot of focus on hitting billable targets and hours instead of being given the freedom to build and develop processes that are more efficient. I feel we are pushing through some incomplete products that we know aren't delivering the full value to our clients.