Health Catalyst reviews

Thank you for sharing this difficult feedback. I have read and reread it many times, and I am very saddened to read of your experiences and of the negative impact that some team members' lack of appreciation for the need for our efforts in diversity, equity and inclusion has had on you as a team member of color at Health Catalyst. I have shared your comments with several other leaders at Health Catalyst, and just yesterday I participated in a discussion with the leadership of the "Shades" Affinity Group (the affinity group focused on enabling improvement in the experience of team members of color) at Health Catalyst, during our quarterly steering committee meeting, where we discussed your review and feedback, and what we can do to make accelerated progress here. One element I shared with the leaders of this affinity group is my personal commitment to meet, 1:1, with every teammate of color at Health Catalyst, in 2021, and listen to their experiences, both positive and negative, to more deeply understand what's going well and where we need to improve. I'm also in these 1:1 sessions striving to get to know each of these teammates such that I could be in a position to be an effective reference for these teammates when they see a promotion opportunity at Health Catalyst that they'd like to pursue. I'm also asking each of these teammates to please reach out to me and to Linda Llewelyn, our Chief People Officer, and Trudy Sullivan, our Chief Diversity, Equity and Inclusion Officer, if they have an experience in the future that is negative related to diversity issues, so that we can understand and then work to address the issue. I will keep working on moderating the anonymous feedback that comes in, with a consistent message of support for our teammates of color, as well as for our teammates in every other subsegment of our population at Health Catalyst. I will continue to emphasize, at the first of every All Team Member meeting, including today's meeting, "Why we Should be Kind to One Another" because we recognize that what we know about another person's experience is only a small fraction of their actual life's experience, and we live our values of humility and respect when we recognize this and then choose to be kind in our words and actions. Finally, would you be open to visiting 1:1 with me, so I can better understand if there is more I could be doing to provide strong support to our teammates of color? That is my desire, and if there's more I could be doing that I'm not doing, I'd love to understand it and then take action. We may have already met 1:1, as I've conducted dozens of skip-level 1:1s thus far this year with teammates of color, but even if we have, I'd welcome the chance to visit again, or if we haven't yet visited, I already have a goal to visit, and it would be great to connect soon if possible. You can reach out to me directly via email or reach out to my assistant, Jenn Howard, to set up time. I've shared with Jenn that this is a priority. Thank you again for this feedback. I am committed to making accelerated progress here. Best, Dan

Thank you for your feedback and for your contributions these past four years! I also appreciate the transparency around ways in which we've fallen short since your last review. I find much of your feedback resonant and agree we have opportunity for improvement. First, as it relates to our need to become more and more integrated and consistent across product and services, I agree strongly with this. This has been a major focus in 2020, and I do believe and see evidence that we're meaningfully improving, but there's still a ways to go. We'll keep working on this with cross-organization initiatives, led within company operations (which spans across product and services). And likewise, we're working hard to improve our product management capabilities, which will continue to be a focus area in 2021 as well. Regarding our M&A activity and the importance of cultural integration, I agree strongly that this must be a significant area of focus for us, and that it's difficult to effectively integrate companies and even more difficult to do this multiple times in one year. I am focused meaningfully here, Linda Llewelyn, our Chief People Officer, is focused here, each business unit leader who is taking responsibility to integrate these organizations is focused here, and People operations is focused here as well. We have developed an integration play book that we're constantly updating and improving, in the context of being "continuous learners" and also with the recognition that we will likely participate in additional future acquisitions. Finally relative to you not feeling comfortable speaking up, this is absolutely not what we need if we are to accomplish our mission and succeed as a company. Would you be willing to set up some time 1:1 with me and/or with Linda to help us better understand your situation so we can then work to improve here? Thank you in advance, and thank you for sticking with us -- I hope that a year from now you'll update this review back up to five stars! Best, Dan