8y
Thank you for sharing these thoughts, I really appreciate you taking the time to share your perspective. I've read your comments a few times, to try to ensure that I'm understanding your perspective. Let me offer a few thoughts in response to your feedback. First, thank you for sharing the positive experiences you've had at Health Catalyst. I hope that we will always retain the "continuous improvement" mindset, and proactively seek out ways we can become better. This requires careful listening, along with being good learners -- both elements of the attribute of humility. I hope also that we as team members can work to welcome feedback, and look for the truth and the learnings in the feedback, rather than becoming defensive. The more we can exhibit these positive behaviors, the higher my confidence level in our future.
I agree with your perspective regarding the positives associated with the affinity groups, and we continue to be supportive of additional affinity groups being set up by interested team members, including the ideas for affinity groups that you suggested, so long as the focus remains consistent with the principles we described in the all-team-meeting where we introduced the concept of affinity groups. Linda Llewelyn has this material if you'd like to reference it. And this reinforces how critical it is for every team member to treat their colleagues at work and in every setting with respect. There is no room for discrimination of any kind, in any circumstance. And I would invite you to reach out to me, Linda (our Chief People Officer) and/or Clara (Our Chief Compliance Officer) to discuss any situations in which you feel there may be any form of discrimination occurring. We are completely committed to no discrimination of any kind.
I also appreciated your perspective regarding the challenges associated with the reorg from a year ago. We are still making our way through some of those challenges, and we have more work to do there. We will discuss your perspective in an upcoming leadership team meeting to see what we might be able to do or emphasize to improve the working relationships between Tech and Pro Services, including contributing to meaningful client interactions and engagements. I see evidence that there is commitment and desire to make additional improvements there, so we'll try to emphasize how important this will be.
Further, I want to concur that regarding career opportunities at Health Catalyst, there are clear and positive career paths through multiple functional areas and roles at the company. We've worked hard over the past 12months in particular, to establish consistent job families and levels, with a primary objective of emphasizing and communicating to every team member that they can have a bright future, through many paths, including meaningful compensation expansion, at Health Catalyst. While I think we've made meaningful progress, I also acknowledge this is the first time we've introduced this level of structure at the company, and so we're still learning how to leverage this structure in the best way possible. We're working on additional manager training to try to help emphasize these and other critical elements, all as part of a broader effort to help our managers be best-in-class in their effectiveness. These initiatives take time and consistent effort and emphasis to really see improvement (just like outcomes improvements at our clients take time and are difficult to achieve and then sustain). We remain long-term committed to this improvement.
Finally, thank you for your >5 years of service at Health Catalyst. You have contributed over a very significant and important part of the company's existence--you've been here for more than half of the company's history, and for the period of highest growth and maturation. Thank you for staying with us, for contributing every day to the success of the company in achieving its mission. And I sincerely hope that you will decide to continue to contribute to the company's success for five or ten or twenty more years! Best, Dan
