Is HealthEquity Inc. a good company to work for?

HealthEquity Inc. has an overall rating of 3.2 out of 5, based on over 979 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 53% of employees would recommend working at HealthEquity Inc. to a friend and 53% have a positive outlook for the business. The best reviews about HealthEquity Inc. have been left by employees working as Business Analyst , Client Service Representative and Service Delivery Manager .

Does HealthEquity Inc. pay their employees well?

According to anonymously submitted Glassdoor reviews, HealthEquity Inc. employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at HealthEquity Inc.. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at HealthEquity Inc.?

53% of HealthEquity Inc. employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HealthEquity Inc. 3.5 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HealthEquity Inc.?

Member Service Representative (41) , Customer Service Representative (28) , Service Delivery Manager (28) , Manager (25) , Member Service Specialist (20) , Member Services Specialist (20) , Senior Software Engineer (18) , Implementation Manager (13) , Director (12) , Member Services Representative (12) , Analyst (11) , Client Service Representative (11) , Software Engineer (11) , Business Analyst (10) , Member Service Representative II (9)

What are the pros of working at HealthEquity Inc. according to real employee reviews?

"Great benefits and the company is well diverse." ((in 114 reviews)); "Great people and a good company that truly believes in its product." ((in 48 reviews)); "Great Team members" ((in 40 reviews)); "Pay was great" ((in 37 reviews)); "Good Work/Life Balance" ((in 36 reviews))

What are the cons of working at HealthEquity Inc. according to real employee reviews?

"Management was appalling." ((in 22 reviews)); "They show their "purple culture" through constant layoffs." ((in 19 reviews)); "The content we go over needs at minimum 6 weeks of training." ((in 14 reviews)); "Awful managers." ((in 14 reviews)); "Upper management has lost touch with the front line workers." ((in 11 reviews))

What are employees saying about HealthEquity Inc. layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HealthEquity Inc. layoffs and their outlook for job security at HealthEquity Inc. in 2026.

What are the top reviewed HealthEquity Inc. locations?

Draper , Irving , Salt Lake City , Dallas , Tempe , Louisville , Milwaukee , Phoenix , Price , San Mateo , Atlanta , Lehi , Sandy , New York , Houston , Seattle , South Jordan , Richfield , Kansas City , Mesa , Celina , Texas City , San Diego , San Francisco , Parker , Miami , Alpharetta , Utah , Dallas-Fort Worth , Cleveland

HealthEquity Inc. reviews

3.2

53% would recommend to a friend

(947 total reviews)

Scott Cutler

33% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.4

Compensation and benefits

3.3

Culture & values

3.0

Career opportunities

2.8

Senior management

HealthEquity Inc. has an employee rating of 3.2 out of 5 stars, based on 947 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthEquity Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

947 reviews

5.0

Feb 13, 2025

My Journey at HealthEquity

Member service supervisor

Recommend

CEO approval

Business Outlook

Pros

Our Culture Benefits HSA Benefits Learning & Development Team My Peers People Centric Our Mission

Cons

IT- Technology - System issues daily

HealthEquity Inc. Response

1y

Thank you for your feedback! We're so glad to hear that you appreciate our culture, benefits, Learning & Development team, and the people-centric environment we strive to create. Our mission is at the heart of everything we do, and it's great to know it resonates with you. We understand that system issues can be frustrating, and we appreciate your feedback. Our IT team is continuously working to enhance system reliability and communication. We’ll make sure to share your insights with the appropriate teams. We appreciate your input and your contributions to our team!

4.0

Feb 12, 2025

Great place to work

Member service specialist i

Recommend

CEO approval

Business Outlook

Pros

The culture is fantastic, everyone is so welcoming and willing to help you learn

Cons

Call volume is extremely high

HealthEquity Inc. Response

1y

Thank you for taking the time to share your experience! We're thrilled to hear that you’ve found our culture welcoming and supportive—we strive to create an environment where everyone feels valued and encouraged to grow. We understand that call volume can be high, and we’re always looking for ways to improve workload management and provide support to our team. Thanks again for your feedback!

3.0

Feb 10, 2025

Treat MS better

Member service specialist ii

Recommend

CEO approval

Business Outlook

Pros

Great benefits, love remote work, do sometimes feel like Im genuinely being heard. Enjoy the concept of purple culture but it could be implemented better.

Cons

Frequent system issues, card issues, and fraud issues yet we get corrective action plans when we get low survey scores. We are not supported enough in our training and resources. I am frequently teaching new employees about workarounds to the mobile app and website which have constant problems and they are not taught. Plus, we are often told to go to scoop which often has unclear and contradictory info. We have supervisors who rarely know more about whats going on then us. Lack of communication from supporting teams to MS like fraud and card teams. MS and CS are often separated from the larger company meetings and feedback loops. Its just incredibly frustrating and exhausting. I wish MS was reached out to more regarding our issues. I promise we have plenty of ideas and intelligence that could be a great resource if you were willing to reach out.

HealthEquity Inc. Response

1y

Thank you for sharing your feedback. We’re glad you appreciate the benefits, remote work, and the concept of our purple culture. We’re sorry to hear about the system issues, training gaps, and communication challenges you’ve experienced. Your feedback about disconnects between teams and the pressure from corrective action plans is valuable, and we’ll provide this feedback to the business to better support you and the team. We bellieve in transparent communication and feedback loops, and we’ll take this feedback to consider steps to improve communication and resources. Thank you for your hard work and dedication to supporting our members.

Viewing 109 - 111 of 947 Reviews

Jobs at HealthEquity Inc.

Member Service Specialist I

Intern - Public Policy and Government Affairs