HealthMEDX reviews

Where to start? This company is dysfunctional on so many fronts. -Below average industry pay. HMX will pay you the lowest possible salary they can get away with. To make at least a decent salary, the bonus structure essentially requires you to not only travel every single week but to also find ways to bill other clients for remote support while the client you are working with live is paying to have you there. -The casual dress code goes entirely too far. Casual work attire is one thing; people walking around barefoot, in revealing outfits or in tattered clothing is another. Flip-flops with a wrinkly t-shirt and grungy shorts are the norm. There should be at least some level of class required from employees. -Upper management are old McKesson cast-outs that refuse to adapt their leadership styles or listen to their employees. The VP of Professional Services was quoted by many (myself included) as saying, "unless you have something positive to say, I don't want to hear it." Upper management is looking for cheerleaders, not honest feedback. Staff in leadership positions have even asked employees to write reviews on Glassdoor to help change the perception and overall rating of the company. -No work-life balance whatsoever. Upper management decided to go with a 24/7 support model for activations, requiring consultants to be on-site at night and over weekends. There are actual Thursday - Sunday required onsite bookings (with travel on Wednesday and Monday of course). Because of the ridiculously high turnover, last minute bookings are frequent. One employee was given 3 days notice that she would have to be onsite last minute and when she stated that she had a specialist doctor appointment that required scheduling 6 weeks in advance, the VP of Professional Services responded with, "do you have a life or death situation that I need to know about? Otherwise, I expect you onsite on Monday." There is absolutely zero respect for employees' personal lives. It is all too common for approved PTO to be disregarded for employees to end up working anyhow. -The company has overpromised and underdelivered to their clients. There have been promises on software functionality made to clients that didn't actually come to fruition for YEARS. Clients purchased the software expecting certain things only to be told constantly, "that should be fixed in the next release. Here's your workaround for that." Minor fixes are one thing, that is part of software. Major development issues are quite another though. Several clients were given free services for over 18 months by HMX's CEO because of an inability to provide major functionality that had been promised during the sales process.

- Blame culture - No real training provided - No support of building a real training program - Poorly managed organization - No infrastructure built into the organization; consequently, no support systems in place to accommodate the growth - Closed community; 'us' against 'them' mentality - Each department functions as a silo rather than interdependent teams - Back-biting runs rampant - No commitment to develop employees - People are disposable rather than indispensable; it doesn't matter how talented you are - if the right people don't like you, you will never succeed - A LOT of internal politics and turmoil - Zero respect for work/life balance; 80 hour work weeks are expected and are the norm