HealthMEDX reviews

I thought it was a good job at first. They ease you in and give you a small quota of cases that you have to close, which seems reasonable. Unfortunately, the quota rises exponentially with no additional training, knowledge, or ways to learn how the software works. The job started off as a support job where you pick cases from a queue and work them. During my tenure there, they turned it into a call center where you have to answer the phones for customers calling in for help. However, there is no documentation for the software and it was hard to get answers from anyone in the company about how the software worked. Most of the time you'd have to leave the customer on hold while you ran around the building trying to find someone who knew how something worked. Customers were always frustrated and I was always frustrated because I didn't have the proper training/knowledge to help the customers in a timely manner. Along with the no documentation, the software was ALWAYS broken. There were major aspects of the software that wouldn't function for weeks on end and there was no work-around or solution to provide to the customer. There was a lot of attitude and condescension from the seasoned employees. They also seemed to abide by the "it's not my job" philosophy most of the time. Most of them weren't very friendly and would even go out of their way not to help you. Management was out of the loop on so many levels that it was ridiculous. They wouldn't even know a problem was a problem until weeks or months later. The last thing I will say is.... if you are hoping to get your foot in the door so you can work your way into something else whether it be IT, programming, management, etc., don't waste your time. I, along with many others, had the qualifications to move up and into other departments where we were qualified. We were always overlooked and they would hire from the outside or they would hire someone who had worked there a long time that didn't have a degree or any kind of qualifications aside from tenure.

The leadership of HealthMEDX is a "who's who" network with little tolerance for differing opinions or those with a voice and confidence to speak up.