Pretty much everything.
I worked for the company for six years -- I worked through college and shortly afterwards while I looked for a new position elsewhere. This is hands down the least professional and least functional company I've ever seen. The business model is suspect, but the internal structure and policies are horrific. The company is a farm of silos -- every group operates without regard for the others, both internally and at the senior management level. Some groups are overstaffed, some are understaffed. There is no accountability for management. In New Business, we were treated like slaves. There were days we worked 16 hours and had to return the next day to do it again. We were deprived of lunches until I complained to HR and threatened to call the workforce commission. Our turnover rate in new business was roughly 40% per year -- that's worse than a wal-mart store.
Management is almost laughable. They have no direction and no idea what's going on. Not just front line managers, that goes right up to the top. There's very little education, and whatever education is out there isn't being used. NOBODY knows what is going on. Promotions occur based on how much a manager likes you, regardless of qualification. So incompetence promotes people who are incompetent so nobody will make them look bad.
The people there are...interesting. I'll just leave it at that.
There's no communication with the rest of the company. You come in, you sit in your cube, you do whatever your manager says, and then you leave when they say you're allowed to go. The rest of the company is a mystery. If you're fortunate enough to get to come in contact with management, it's likely going to leave you with a sense of WTF. When they told us the company was going private, they sprung it after it was already online, and gave employees $50 gas cards to make us forget about it. I can't imagine how people who were laid off were treated...
