Pros
Nice office Free Coffee New employee training Starting pay is okay
Cons
This could be a great place to work. They do train new employees for 2 weeks before they start answering phones. However, as soon as you are done training they expect you to be 100% knowledgeable about every single thing in the company. They take micromanagement to the extreme. The pay is salaried and I wound up staying close to an hour late almost every single day. I can't imagine how much more I would have made if I was hourly. On the other hand if you are 5 minutes late you might get fired. The owner can be a nice guy, but I can't count the times customers have been able to hear him walking around the office cursing very loudly. They have a decent kitchen with free coffee. If the dishwasher is being run and someone puts a dish in the sink waiting for the dishwasher to finish the owner would send out an email threatening to take away use of the kitchen. If your lunch time is at 12pm and you get stuck on a call until 12:45pm, well then you only get a 15 minute lunch and don't get paid for it. Speaking of lunch nobody can make outgoing calls between 12pm - 2pm because half the staff goes to lunch at a time, if the customer gets mad because they didn't get a call back, it is your fault. Want to take your 10 minute break? Nope, too many people are taking a break right now. There are way too many cliques there that make new employees feel somewhat alienated. I have seen people get fired from there for things that other places wouldn't even write you up for. The customers can be very aggressive and if they complain over something unreasonable, management will not stand up for their employees. I have never had a job that I dreaded so much every day.
